User Support Technician - Sherbrooke, Canada - Elli Complice TI
2 weeks ago
Description
Work Term:
Permanent
- Work Language: French
- Hours: 40 hours per week
- Education: College, CEGEP or other nonuniversity certificate or diploma from a program of 1 year to 2 years
- Experience: 1 year to less than 2 years
Tasks:
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
Certificates, licences, memberships, and courses:
- A+ Certification
Computer and technology knowledge:
- Networking software
- Networking security
- Intranet
- Internet
- Servers
- Communication software
- MS Windows
- TCP/IP
- Wireless networks
Security and safety:
- Criminal record check
Transportation/travel information:
- Vehicle supplied by employer
- Valid driver's licence
- Travel expenses paid by employer
- Public transportation is available
Work conditions and physical capabilities:
- Attention to detail
- Sitting
Personal suitability:
- Client focus
- Efficient interpersonal skills
- Organized
- Team player
Screening questions:
- Are you available for the advertised start date?
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
Workplace information:
- Remote work available
Health benefits:
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
Financial benefits:
- Mileage paid
Long term benefits:
- Deferred Profit Sharing Plan (DPSP)
- Group insurance benefits
- Life insurance
- Pension plan
- Registered Retirement Savings Plan (RRSP)
Other benefits:
- Free parking available
- Learning/training paid by employer
- Onsite recreation and activities
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