Medical Secretary - Toronto, Canada - Women's College Hospital

Women's College Hospital

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Women's College Hospital (WCH) is an academic, ambulatory care hospital in Ontario with a focus on health for women, health equity and health system solutions.

If you're ready to be part of a team that is revolutionizing the future of healthcare, then you will want to join an institution where the possibilities for innovation, new discovery and system thinking are limitless.

Women's College Hospital is committed to equity, quality and patient safety as key professional values and essential components of daily practice.

With the mobilization of our Strategic Plan, WCH has entered an exciting phase of its history - strengthening its bond with partners and introducing a new and inspiring vision: Healthcare revolutionized for a healthier and more equitable world.

FOR EXTERNAL APPLICANTS ONLY:

As a condition of employment, you are required to submit proof of full COVID-19 vaccination to the Hospital's Occupational Health, Safety & Wellness department.

Applicants must be legally eligible to work in Canada and reside in Ontario.

The Medical Secretary provides clerical and administrative support to the Bay Centre for Birth Control. This will include reception duties, patient registration, appointment bookings and administrative functions to support efficient clinic operations.

Facilitate efficient and timely access to specialty services by receiving and processing referrals and scheduling appointments:

Receive new referrals and triage according to established guidelines within the Clinic/Program
Confirm required information and retrieve relevant information from referring source
Triage to correct clinic/physician using decision algorithms, as applicable
Confirm triage with physicians and clinical team, as needed
Create patient record within the Electronic Patient Record
Schedule patient visits and coordinate required tests, books Operating Procedures for Women's Health List
Communicate scheduled visit to appropriate individuals (referring physician, patient, etc.)
Monitor clinic schedules to ensure all appointment slots are filled
Provide patient with all required test information and special preparation instructions
Provide patient with all logístical information (clinic location, etc.)
Remind patients of appointment time or have a system in place for reminder calls
Answer clinicrelated phone calls and triage to appropriate staff member
Follow up on "noshows" ensure accurate daily stats in epic
Confirm physician schedule of upcoming clinics, as required
Manage clinician cancellations
May be required to work in the Access Centre for the BCBC Phone line

Contribute to the efficient operations of clinics by booking complex tests and follow-up appointments and ensuring that the health record for each scheduled patient is up to date:

Prepare daily patient charts for clinic
Generate a chart for referrals and retrieve patient results not in the EPR
File reports not in the EPR in Women's College Hospital records for scanning
Liaise with Health Records regarding chart requests
Book complex tests and appointments
Exhibit a strong understanding of procedures, tests, and consult referrals to be booked within the assigned specialty
Work with the team in the assigned clinic and ensure that team members are informed of updated schedules, room assignments and any potential changes in the clinic schedule
Effectively communicate with all hospital clients and stakeholders
Manage consultation letters

Enhance the patient experience by checking patients in for their scheduled appointment and completing the check-out process following the appointment:

Act as the "face of the hospital"
Greet patients and visitors in a friendly, courteous and respectful manner
Provide exceptional customer service to patients, family and visitors
Print clinic and practitioner schedules prior to clinic, if applicable
Verify required demographic information
Validate health card and register patients for My Health Record
Register patient visit in appropriate system for current encounter and track visits in systems as required
Distribute and collect patient questionnaire or other forms
Visually scan waiting room to monitor the needs of patients
Check patients out of clinic as required, including scheduling followup appointments and tests
Verify patient has all instructions and required information postclinic visit

Engage in administrative activities to support efficient clinic operations and develop a professional environment:

Participate in process and quality improvement projects to support efficient clinic operations
Respond to patient and provider inquiries and ensure messages are forwarded appropriately
Manage and sort incoming and outgoing faxes and mail
Maintain supply and currency of administrative forms, pamphlets, and supplies to be ordered and restocked when necessary
Attend and participate in clinical and administrative tea