Customer Care Representative - Niagara-on-the-Lake, Canada - ParaMed
Description
Job DescriptionJob Description:
Customer Care Representative
Under the direction of the Operations Manager and reporting to the Supervisors of Coordination, the
_Customer Care_
- Representative_ will act as the primary point of contact for clients and field staff. Responsible for providing superior customer service skills as they match clients in need of care to appropriate field staff.
- I always provide the highest level of customer service.
- I have exceptional telephone etiquette.
- I can handle stressful and emotionally charged situations while maintaining a high level of customer service.
- I am a good listener, and can communicate well, both written and verbally.
- I have a strong desire to help others through public service.
- I have experience with multitasking in a busy environment.
- I am proficient with computers, and I have experience with Microsoft Office products.
Hours of Work:
- Shifts Vary
Perks to the position:
- Flexible scheduling
- Health and dental benefits
- Satisfaction of helping those in need
- Competitive compensation
Qualifications:
- Completion of postsecondary education is an asset.
- One year of administrative or office experience is preferred.
- Intermediate software skills are required, software scheduling experience is also an asset.
- Superior Customer service skills are necessary.
- Ability to effectively communicate both through oral and written mediums.
- Demonstrate compassion, tact and diplomacy when interacting with clients and their families.
- ParaMed recognizes the importance of immunization to protect our patients and team members from Covid19. A condition of employment with ParaMed is that all new hires receive all required doses of a Covid 19 vaccine approved by Health Canada
Responsibilities:
- Answering all incoming calls
- Provide onecall service solution where applicable.
- Triage the calls to forward to appropriate desk for response.
- Provide a compassionate and understanding approach to client concern.
- Feel good knowing you are making a difference in the lives of those that we provide care.
Time Type:
Full time
- Join us as we continue our 40year tradition to help people live better and provide the most compassionate care possible Join a winning team and let's succeed together
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