German Customer Service Consultant - Ottawa, Canada - Lufthansa InTouch

Lufthansa InTouch

Verified Company

Ottawa, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Lufthansa InTouch is looking for a motivated German Speaking Customer Service Consultants to add to our international team of travel consultants

Purpose of Role:

As a part of our team, you can make someone's day every day through positive interactions, and a continuous learning environment.

As a home base position, you can provide this high level of customer service from the comfort of your own home Our multicultural, multilingual teams operate from seven Service Centers worldwide, providing five-star services to passengers flying with the Lufthansa Group.

Training will be provided to ensure confidence and success when handling customer calls.

Work Performed:

In the role of a Customer Service Consultant, you will be taking calls from passengers with inquiries related to:

General flight reservations, direct sales and re-bookings
Information about Lufthansa Group products and services like; seat selection, meals, pets, and check ins
Along with opportunities to grow into different departments withing the Lufthansa InTouch team

Required Knowledge, Skills and Experience:

Strong proficiency in the English language (written and verbal)
Demonstrated experience in deescalating handling of complaints
Experience working in customer service is an asset
Experience working and using different computer programs

Personal Competency Requirements:

Good Team Player
Excellent communication & interpersonal skills
Must be very detail orientated, and able to multitask efficiently
Flexibility in the alternating processing of written and telephone customer inquiries
Adaptability, patience, and problemsolving competences
High level of persuasiveness
High level of service orientation
Ability to work accurately and with attention to detail
Independent, selfmotivated approach to work
Reliable and empathic personality

Additional Information:

You will be
REQUIRED to travel to Peterborough, Ontario to pick up your equipment and have an orientation day.
This position is homebased, but you are
REQUIRED to attend 7 weeks of training in Toronto, Ontario.

WE ARE PROUD TO OFFER YOU:

You will be a part of a unique team spirit and culture - we are the best at being In Touch We are driven to be best.

At Lufthansa InTouch, we continuously upskill and train our team to boost your product knowledge and build your confidence in all aspects of service for air travelers.

Competitive Compensation
Comprehensive Health & Dental Benefits
Highly Discounted Airfare
Development Opportunities
International Exchange Programs
World Class Training

Lufthansa InTouch appreciates all applicants for their interest; however, only those selected for an interview will be contacted.
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Lufthansa InTouch Peterborough is an equal opportunity employer. We are committed to ensuring equal employment opportunities for all qualified individuals. Accommodation is available as required under the Ontario Human Rights Code._

Job Types:
Full-time, Permanent

Salary:
From $17.90 per hour

Benefits: