Reservations Agent - Toronto, Canada - Chelsea Hotel

Chelsea Hotel

Verified Company

Toronto, Canada

5 days ago

Posted by:

Sophia Lee

beBee Recruiter

Full time

Description

Job Summary

Reservations Agent sell the Chelsea Hotel to potential guests in a professional manner while maintaining current call quality standards and achieving monthly goals.

MyGuest
***- Answer all incoming calls according to call handling standards. Ensuring we exceed callers expectations with service by being welcoming and engaging.
Provide callers with accurate information regarding the facilities, rates and availability of accommodation within the hotel.

Correspond and maintain relationships with 3rd party clients

Follow Call Quality Standards/Chelsea Hotel call script.

MyProduct
***- Sell accommodation, packages and services of the hotel to callers and maintain a conversion rate in accordance with department standards.
Maintain current knowledge of the hotel, packages, specials and promotional rates.
Maintain set call quality levels.

MyColleague
***- Communicate creative and effective ways to improve service levels.

MyChelsea
***- Comply with Chelsea policies and procedures. Be aware and comply with any procedural changes.
Produce daily reports as needed. (i.e. revenue sheets, denials, kid count)
To complete any projects as required by the Manager. (i.e. daily task sheet)
Requirement
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_Working Experience_

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Previous hotel experience is an asset
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_Knowledge_

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Strong keyboard and computer skills
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_Soft Skills_

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Strong communication skills

Be personable, friendly, and a team player

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_Education_

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Education in hospitality and tourism an asset
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_Language_

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Excellent written and verbal communication skills essential.