Technical Support Analyst - Leduc, Canada - Apex Utilities Inc.

Apex Utilities Inc.

Verified Company

Leduc, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

TECHNICAL SUPPORT ANALYST - LEDUC

JOB POSTING # S6-23

Major duties include but are not limited to:

Manage personal service ticket queue, ensuring service requests are resolved with proper ticket prioritization and management.
Complete change and incident request tickets.
Work with vendors to complete service requests.
Diagnose and resolve technical issues.
Effective time management and time tracking.
Participate in a rotating oncall schedule.
Complete training and certifications required.
Ability to physically perform necessary duties.
Assisting with problem investigations and providing input to developing solutions.
Coordinating and maintaining the recording and tracking of IT assets.
Providing enduser hardware replacements and lifecycle refreshes.
Participating in IT projects.

Qualifications include:

Completion of a twoyear postsecondary education in Information Technology;
Three or more years' experience working within IT, including the following:
Three or more years in a service desk environment.
Three or more years supporting Microsoft Environment (Domains, Group Policy Objects, Active Directory, Azure Active Directory and Office 365).
Valid Alberta Driver's License;
Basic understanding of networking;
Understanding IT asset management, identity and access management;
Strong problem solving skills;
Proficient communication skills, both verbal and written and
Ability to physically perform necessary duties.

Apex Utilities Inc. values safety, reliability, communication, integrity, our people, our customers and community, and responsible solutions.

Apex Utilities is a Company dedicated to the well-being of its employees.

Working Hours: 37.5 per week