Program Operations Executive - Canada - Wiley

Wiley

Verified Company

Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Location:
Canada or US (Remote)

Company:
Madgex, a Wiley brand

At Madgex, we are experts in career technology. We have been providing career center and recruitment technology to our clients since 2000. In March 2020, Madgex became part of Wiley, combining Madgex's recruitment expertise with Wiley's publishing experience. We work with the world's leading associations and media brands in 10 languages and 14 countries. Our products impact tens of millions of people searching for work every year.

Madgex has offices based across the globe and has been named in The Sunday Times 100 Best Companies to Work for and Great Places to Work.

In this role we are looking for a dynamic, detail-oriented Program Operations Exec to join the Partner Success team within the Research division of Wiley.

Our mission is to unlock human potential.

We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning.

Bring your experiences, your perspectives, and your passion; it's in our differences that we empower the way the world learns.

**About the Role:
**How you will make an impact: - Collaborate with our clients and all Wiley technical and operational stakeholders to understand and implement program requirements

Conduct research and analyze requirements to implement optimal configuration of programs
Effectively communicate internally and externally to support the accurate & smooth delivery of requirements
User acceptance test and resolve issues in implementation work prior to client delivery
Advise on and advocate for program setup enhancements or improvements
Advise on and advocate for program delivery enhancements or improvements
Monitor program implementations postlaunch to ensure they're working as expected and delivering expected results
Prepare reports and review for accuracy
Effectively communicate, prioritize and manage multiple and varied tasks to achieve delivery due dates
Ensure a bestinclass experience for our clients
Develop an expert understanding of our software products in order to guide & train customers, manage their expectations and test new functionality where applicable
Develop a deep understanding of our technology stack, and how this aligns to our operations, to validate that proposed solutions are scalable and drive value
Understand objectives, acquire commercial knowledge and articulate the implementation plans that are aligned to requirements
Develop excellent documentation and plans to manage accuracy, risk, scope and improve efficiency
Contribute to and create streamlined collateral such as implementation and training guides & instructions
Clearly and accurately report on implementation status and client service
Track all risks and issues and support the resolution of issues
Implement key project deliverable tasks using technology and operational systems

**What we are looking for: - University Degree preferred, or related experience

Experience with stakeholder communication across a broad spectrum of roles and level
Proven track record of understanding customer needs that result in viable implementation plans
Client delivery, customer success, marketing operations or project management experience
A combination of strategic awareness and operational delivery
Excellent professional communicator with time management skills
Highly organized and process driven, analytical and creative
Proven track record of working in a fastpaced development environment and successfully delivering multiple projects
Proficient understanding and experience of agile methodologies and practices
Demonstrate curiosity into how things work, enjoy asking questions and connecting the dots on what you learn.

**About Wiley: Enabling Discovery, Powering Education, Shaping Workforces.

We clear the way for seekers of knowledge:

illuminating the path forward for research and education, tearing down barriers to society's advancement, and giving seekers the help they need to turn their steps into strides.

Wiley may have been founded over two centuries ago, but our secret to success remains the same:
our people. We are willing to challenge the status quo, move the needle, and be innovative. Wiley's headquarters are located in Hoboken, New Jersey, with operations across the globe in more than 40 countries.

We are proud that our workplace promotes continual learning and internal mobility.

Our values support courageous teammates, needle movers and learning champions all while striving to support the health and well-being of all employees, for example we offer meeting-free Friday afternoons allowing more time for heads down work and professional development.