Team Leader, Accident Benefits Claims - Waterloo, Canada - Definity Financial Corporation

Definity Financial Corporation

Verified Company

Waterloo, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job

ID :
7031

Category :
Claims

Brand :
Definity

Regular/Temporary :
Regular

Fulltime/Parttime :
Full Time

Location :
Waterloo, Canada

Definity includes some of Canada's most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance.

With strong roots that date back to 1871, we've grown to become a digital leader in the insurance industry. We're proud to help our clients and communities adapt and thrive in a world of constant change.

Our promise to you:
It's better here. Why? Because we CARE, and we provide an employee experience that's collaborative, ambitious, rewarding, and empowering.

Our ambition is to be one of Canada's leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.

Definity offers a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with.

Leaders partner with their teams to find the right balance of on-site and remote work that best meets the needs of their teams, colleagues, brokers and customers, while ensuring collaboration, teamwork and accountability for goals.

Reporting to the Accident Benefits Manager, you will be accountable for the leadership and technical direction of your team relative to efficient handling of all aspects of claims in accordance with the Insurance Act and the Statutory Accident Benefits Schedule.

What can you expect in this role?

Provide guidance, onthejob training, technical instructions and direct leadership to your team relative to performance, productivity, personal conduct and adherence to processes and Corporate policies and procedures.
Complete audits by reviewing and monitoring claims files and providing effective feedback.
Foster team development by identifying training opportunities and keeping yourself and team informed of changes to policies and procedures.
You will provide coaching, mentoring and performance feedback to your team
Manage expenses and annual operating budget for the team.
Conduct interviews for vacancies within your team or the line and making recommendations for new hires.
Other duties as assigned

What do you bring to the role?

University degree in any discipline or a college diploma in a related field or the CIP designation.
Minimum of 5 years' experience in Accident Benefits with previous leadership experience an asset.
Computer proficient in MS Word and Excel
Professional, friendly and courteous in all interactions, whether with customers or coworkers.
Perform well in a busy operation and remain calm under pressure.
Team player adaptable to a changing environment.
Strong written and verbal communication skills.
Demonstrated organizational, negotiation, analytical and interpersonal skills are essential.

Go ahead and expect a lot — you deserve it, and we've got it:

Hybrid work schedule for most roles
Company share ownership program
Pension and savings programs, with companymatched RRSP contributions
Paid volunteer days and company matching on charitable donations
Educational resources, tuition assistance, and paid time off to study for exams
Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
Wellness and recognition programs
Discounts on products and services

Background checks
This role requires successful clearance of a background check (including criminal checks and leadership references).

LI-Hybrid