E-commerce Associate - Markham, Canada - Canadian Tire
Description
Are you ready to join Canada"s most-shopped general merchandise retailer, with over 500 stores from coast to coast?
Canadian Tire offers customers a unique mix of products and services through three specialty categories in which the organization is the market leader: automotive parts, accessories and services; sports and leisure products; and home products.
Canadian Tire offers competitive compensation packages that include: benefits, potential for profit sharing, extensive training and career opportunities from within and across the country at Canadian Tire Retail stores.
Summary:
The E-commerce Associate role consists of processing online customer orders and handling customer inquiries, product returns, product exchanges and sales transactions efficiently and professionally.
Main responsibilities and tasks:
- Operates the online orders desk, responding to multiple customer inquiries, requests and concerns in a timely manner, both over the phone and online.
- Picks, packs and processes pickup and shiptohome orders in the online orders system.
- Accurately verifies merchandise quantities, descriptions and prices.
- Offers replacement products or substituted products to customers for unpicked quantities.
- Picks products using an employeefacing device (EFD) or from a pick list printed from a desktop computer.
- Picks products that are clear and free of damage to fill orders.
- Confirms the quantities and products, while packing items for the order (basket, bag).
- Updates the online orders system with the quantities, storage and pickup locations, and reason codes (if applicable) for unpicked quantities.
- Prints receipts and order labels, and attaches receipts to the customer orders.
- Prebags the products for each order and puts the products in a storage location close to the customer pickup area.
- Finds customer orders in the online orders system when the customer arrives for pickup, verifies the accuracy of the order and completes the order in the online order system.
- Investigates pickup orders that have not been picked up by the customer.
- Processes returns and exchanges using the computerized system of customer purchases efficiently, following standardized procedures. Follows established policies and procedures on returns and rain checks.
- Deals with challenging situations and conflict resolution in a professional manner.
- Operates a computer, an electronic handheld device, a fax machine, a printer and electronic funds terminals, and enters all relevant codes in Canadian Tire systems.
Requirements:
- Customeroriented individual who thrives on offering exceptional service to customers.
- Strong belief in the Canadian Tire values of honesty, integrity, and respect.
- Excellent organizational and technology skills.
- Effective written and oral communication skills.
- Ability to complete detailoriented retail tasks in accordance with instructions and to demonstrate responsibility for outcomes.
- Ability to work in a team environment that provides assistance and support to coworkers to achieve common goals.
- Ability to resolve retail and/or customer issues.
- Ability to multitask, adapt and cope with challenging and changing situations.
- Positive attitude, punctuality and solid work ethic.
More about the position:
Potential career opportunities
- Next levels: Merchandiser, Cashier Supervisor or Department Manager.
Physical demands and working conditions
Standing/walking for eight hours.
- Lifting and/or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise items may vary in weight from "light" to "heavy."
Our offering includes:
- Competitive compensation and benefit package.
- Potential for profit sharing.
- Employee shopping discounts.
- Flexible work hours.
- Learning and development opportunities.
- Scholarships.
- Reward and recognition program.
- A culture of performance and accountability.
- A supportive and positive team environment.
Background check requirements:
- Reference check.
- Employment verifications.
- Criminal background check.
- Credit check.
If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.
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