Client Success Manager - Burnaby, Canada - Rentrax

Description

Do you want to work somewhere unique and have a direct impact on the company's growth trajectory? Are you an excellent communicator with an outgoing and charismatic personality?
If your answer is "YES", please continue reading
Help Rentrax Software Inc. continue to build our brand. We're all here because we believe we're creating something extraordinary.

In this full-time Client Success Manager role, you will be focused on customer loyalty and building close long-term client relationships.

Your success in this role will be determined by client retention metrics.


The Role Details:

- $55,000 - $65,000 base salary
- bonus opportunities
- full-time role

• Hybrid role Willingdon Ave, Burnaby, BC
• Start date as soon as possible

Responsibilities and duties:

• Sustaining business growth and profitability by maximizing value
• Collect, Document and Analyze customer data to improve customer experience
• Holding product demonstrations for customers
• Create and maintain product(s) knowledge base
• Establish clear client retention goals
• Collect, Document and Analyze customers requirements and communicate it with product manager
• Assist customers with setting up and navigating programs or software
• Promote the value of the product
• Upsell services and products with the brand image
• Promote value through customer experience
• Assist in creating training courses and educational materials
• Review customer complaints and concerns and seek to improve the customer experience
• Perform clients' onboarding

Individuals with the following traits, skills and experiences should apply:

• Proven work experience as a Customer Success Manager or similar role
• Experience working with brand image and promoting value through customer experience
• Exceptional ability to communicate and foster positive business relationships
• Technical skills required, as they relate to the use of the product or service
• Accountability and personal organization are essential
• B2B SaaS experience
• Experience in managing a diverse group and training each according to company standards
• A communications or marketing degree is preferred
• Demonstrated operational excellence in analytical
• Exceptional communication skills in English, bilingualism in Spanish or French is an asset
• Team mindset with a collaborative approach with the ability to work independently
• Deep belief in customer satisfaction with ability to build strong client relationship
• Ability to travel internationally, if required
• Goal oriented, organized, outgoing, patient and persistent
• Experience in the rental industry and Hubspot CRM is an asset

The Company
Rentrax Software Inc. is a Vancouver-based company specializing in developing cloud base software as a service for equipment rental businesses.

Rentrax system comprises comprehensive and easy-to-use features designed to streamline your rental operation by optimizing your rental activities and reducing human error.

For more information please visit:


Interview Process:

If you are chosen to move forward, our interview process follows this sequence:

• 20-minute phone screen interview
• 60minute technical interview
• Competency based testing
• Reference checks.
• A decision is communicated, and a verbal offer is extended.

Our Commitments
Rentrax Software Inc. is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes, including our work environment.