Digital Retail Trainer - Greater Toronto Area, Canada - AutoTrader

AutoTrader

Verified Company

Greater Toronto Area, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Digital Retail Trainer at TRADER leads the implementation and integration of our industry leading Digital Retailing Platform.

Each of our specialists is responsible for the successful launch of our digital retailing products; relevant to timeline, scope while meeting business requirements and strategy of the Dealer or Dealer Group.

These projects contribute directly to Trader's revenue stream and customer engagement as measured through speed to billing, customer satisfaction, and customer churn.

The Digital Retailing Implementation Specialist's primary responsibility is to consolidate and coordinate the requirements of the client, collaborate with cross-function teams such as Onboarding Project Managers, Sales, Creative and third-party stakeholders, and launch a digital retailing experience that satisfies the client's overall online objectives.

The Digital Retailing Implementation Specialist is responsible for each digital retailing integration component, and its level of quality. The incumbent must manage each project effectively to maintain a steady flow of productivity throughout the process.

Must Have Experience

Postsecondary Diploma
At least 23 years' experience in a client services / client support role
Advanced in handling and troubleshooting data exports in Excel (VLOOKUP, index match, nested formulas, goal seek, manipulating data, etc.)
Experience using Salesforce, MS Office Suites/G Suite
Experience in automotiverelated sales or SaaS
Good understanding of web technologies and their practical use on a website
Must be extremely organized, detailoriented, and capable of selfmanaging and multitasking in a fast paced, cross functional environment
Excellent problemsolving skills, quick thinking and accurate
Savvy with technology and capacity to become an expert in our software in a short period of time
Impeccable attention to detail and sense of urgency is an absolute must
Selfstarter that is comfortable working with mínimal oversight and tight deadlines
Strong presentation skills, comfortable conversing with all levels at dealerships and third parties

What's in it for you

We understand that there is life at work and life outside of work. Here are a few benefits we all benefit from that support us to be our creative best.

Fitness and wellness

We provide discounts to nationwide gyms, onsite gyms (when we're in the office), an Employee and Family Assistance Program, as well as a virtual wellness program.

Benefits from Day 1

Gym discounts
Local inoffice free gyms
Employee and Family Assistance program
Weekly virtual wellness events
In addition to inhouse training, we provide an annual lifestyle allowance of $1500 so you can grow your skills.
Conferences & training budget
Regular internal training programs

Financial planning