Bilingual (French & English) Inbound Fraud Advisor - Moncton, Canada - Scotiabank

Scotiabank
Scotiabank
Verified Company
Moncton, Canada

3 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Requisition ID: 171329


Cost Centre:
costCenter


Employee Referral Program - Potential Reward: $1,000.00

Tangerine is Canada's leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It's important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.

Purpose

Contributes to the overall success of the Fraud Operations in Ottawa, Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team's business strategies and objectives.

Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. We are hiring for shifts that are 10:00 AM-6:00PM Tuesday to Saturday, and Sunday to Thursday.

Accountabilities

  • Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
  • Investigates questionable credit card activity; provides service upon receipt of inbound customer contact and blocks accounts from further fraudulent activity.
  • Report and escalate any fraud trends/activities evidenced through customer conversations directly to management team
  • Share information on trends to ensure large scale fraud trends are identified and actioned quick
  • Communicate with branches and other Bank departments to resolve inquiries relative to fraud issues and/or complaints
  • In the event of a largescale fraud attack, working effectively with the team to identify the potential points of compromise as quickly as possible and getting other Scotiabank cards at risk identified and action taken before fraudulent activity occurs
  • Support the Bank's annual Fraud Plan, and business objectives for the department by achieving and maintaining required service level standards
  • Understand how the Bank's risk appetite and risk culture should be considered in daytoday activities and decisions.
  • Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank's Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of daytoday business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
  • Champions a highperformance environment and contributes to an inclusive work environment.
Education / Experience / Other Information (include only those that are specific to the role)

  • Utilization of active listening skills and appropriate acknowledgment statements
  • Ability to work in a fastpaced environment
  • Proven interpersonal, communication and problem resolution skills
  • Strong critical thinker with good verbal and written communication skills
  • Previous Retail Banking and / or Advice/Call Centre experience is an asset
  • Requires a high school diploma or equivalent; postsecondary education in business or other related disciplines is as asset.
  • Bilingualism is required as this is a customerfacing role.
  • Customer Service experience required, preferable in financial services industry.
hybrid

Location(s): Canada : New Brunswick : Moncton


At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment.

If you require accommodation during the recruitment and selection process, please let our Recruitment team know.
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