Junior Emergency Service Coordinator - Ottawa, Canada - Paul Davis Ottawa

Paul Davis Ottawa

Verified Company

Ottawa, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Reports to:

Mitigation Manager Manages:
N/A Location: Office/Field Based (Ottawa)

Deliver what you promise
Respect all individuals
Have pride in all you do
Practice continuous improvement

JOB DESCRIPTION

Liaising with Project Managers before project starts to obtain a complete understanding of what work needs to be performed and maintain regular contact for project changes.
To act as the source of information for operations related emergency services questions.
Clearly communicate all job requirements including but not limited to, job schedules, work plans, abatement techniques, equipment usage, hazardous conditions and safety procedures, damage control procedures, job site layout, sampling, reporting, and emergency procedures.
Visiting job sites, assigning the work, checking the progress, monitoring team performance, giving homeowner confidence that we have someone coordinating the job (even though no always on site), act as a single point of contact and monitoring the quality of the work being performed.
Generating work orders to have equipment and garbage picked up and content returned.
Maintain ownership of all activities related to each assigned job until such a time that all paperwork is submitted, and the emergency job is closed and passed on to the repair department within the scheduled deadline
Plans to use in house resources for emergency services work as frequently as possible; to ensure preset profitability levels for all emergency work are attained; to ensure inhouse repair jobs meet profitability targets.
Ensure jobs and resources are properly scheduled to ensure maximum efficiency and to ensure that the workflow in the warehouse is conductive to efficiency.
Understanding how insurance claims are processed and ensure that the departmental deliverables meet or exceed TIPS and POMS score targets.
Auditing the paperwork from the field to ensure it includes a signed Work Authorization, moisture readings, pictures, equipment tracking, status updates and other documentation and compliance tasks as required.
Ensure all Health & Safety protocols are followed by subcontractors and in house crew.
To provide a calming approach whilst dealing with conflict resolution.
Building relationships with property managers and other potential clients.
Being part of the "On-Call Team".
Act as a trainer and coach for the emergency services team.

ESSENTIAL QUALIFICATIONS To be up to the exciting challenge of the Junior Emergency Services Coordinator role, you must have a professional profile that includes:

3 years experience in the Restoration Industry, across all mitigation paths.
Ability to manage multiple projects whilst making sure the customer is taken care of.
IICRC WTR & FSRT Certifications
Excellent interpersonal, communication and team player skills.
The ability to handle conflict and think on your feet.
Must be able to make confident decisions and defend them to others.
Achieve monthly department targets and KPI's.
Highly organized with the ability to prioritize.
Highly advanced ability to influence, persuade and negotiate project resources to achieve desired outcomes.
Highly advanced ability to develop and maintain relationships with project stakeholders.
Highly motivated and quality driven.
Highly advanced ability to manage relationships and expectations.
Strong understanding of the Ontario Health and Safety Act.
Possesses a continuous improvement and quality mindset along with a desire to seek and incorporate best practices and technologies to optimize project delivery and deliver value to the client.
Must maintain a valid driver's license, insurance and reliable vehicle.
Must provide a clean criminal background record.