Inside Sales Representative - Edmonton, Canada - CGIS

Description

The opportunity
As an organization, CGIS celebrates the values of Integrity, Excellence, Initiative, Humour and Fun, Teamwork, and Continual Learning.

In this position you will bring your valve experience, acting as the single point of contact from inquiry to product delivery.

Reporting to the Inside Sales Lead, this position requires the ability to provide quotes and solutions to CGIS customers through order processing and delivery.

As the primary point of contact for your customer, you will leverage your experience and knowledge, collaborating with internal resources to ensure the customer receives superior service aligned with CGIS values.

Detailed Responsibilities

• Be a trusted partner for Streamline Solution requests and orders
• Prepare Streamline solutions quotations in a quick and timely manner for a wide range of products: Knife gates, Ball valves, Butterfly valves, Parts, Accessories, Actuators and Control; from inventory, dead stock, vendor stock, manufacturers inventory and production; following customer requests or specifications and using your experience to find the right solutions
• Respond, acknowledge, and provide a great customer experience for all customers
• Enter quotations into SAP
• Understand fulfillment options and provide necessary information to allow related procurement, stock transfer, and production activities to be completed
• Quote with the order in mind by providing accurate quotes, ensuring appropriate margin and lead time to ensure a winning quote
• Quick response with support and advice as required (trusted valve partner)
• Be knowledgeable about current inventory, valve types, and manufacturers
• Utilize market knowledge and insight; local vendors, competitors etc.
• Interact with manufacturers to get technical, pricing and delivery needs in a timely manner
• Build meaningful customer relationships and a deep understanding of Key customers' needs
• Set up and support project quotes as required
• Collaborate with TSR (Outside Sales) to ensure the strategies to market are understood and executed for each customer
• Work with Inside Sales Support, Buyers, and Warehouse team on orderrelated issues and keep customers updated

About you

• 2+ years experience in inside sales/customer service in an industrial environment
• Formal education in Electrical, Mechanical, or Process Engineering or relevant work experience
• Previous experience with industrial valves and/or automation, an asset
• Experience in the markets of Mining, Oil and Gas, Oilsands, Pulp and Paper, Hydrometallurgy, Power, Water, or Wastewater an asset
• Excellent communication skills, verbal, written and ability to listen
• Demonstrated ability to provide a great customer experience
• Desire to work as part of a team as well as effectively performing independently
• The ability to continuously learn and improve and the willingness to learn and adapt to change
• Understanding and interest in the sales process
• General computer literacy in Microsoft Office and other software/systems
• Experience using an ERP, an asset
• Degree/Diploma and/or relevant technical experience, an asset

Everyone on the CGIS team enjoys

• Company Paid Extended Health/Dental/Vision/Paramedical Benefits
• RRSP Matching Program
• Annual Profit Sharing
• Paid Sick Days and Paid Personal Days
• Two paid Sunny Fridays or Mondays to extend your weekend
• Competitive Vacation Package
• Employee & Family Assistance Program
• Costco Membership
• Employee Referral Program
• Career Development Opportunities, including a Tuition Reimbursement program
• Cost Plus Benefits to promote personal health

If you are looking for a rewarding opportunity with a vibrant, growing company and your skills and background meet the criteria above, we'd love to meet you.

Please submit your resume and cover letter (optional).


Job Types:
Full-time, Permanent


Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• Profit sharing
• RRSP match
• Tuition reimbursement
• Vision care
• Wellness program

Schedule:

• Monday to Friday

Work Location:
Hybrid remote in Edmonton, AB T6X 0A9