Salesforce Application Analyst - Montréal, Canada - National Bank of Canada

National Bank of Canada

Verified Company

Montréal, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Primary Locations:

Montreal, Quebec**:

Attendance:

Hybrid**:

Employee Status:

Regular**:

Schedule:

Full-time**:

Do you want to work on a team where collaboration is key?
Are you looking for a role where you can develop and learn about technologies that are new to you?
Do you want to work on implementing solutions for CRM and Commercial Financing?

Be part of a team that delivers by collaborating with the business lines, a team that understands the needs of our colleagues and that leverages all its expertise to implement innovative, secure and high-quality solutions on the Salesforce platform

You'll report to the Manager, IT Delivery, Commercial Financing

Your role

Ensure system stability
Serve as a resource for your less experienced colleagues

Your day-to-day

Manage problems (incidents) and document everything in the Remedy ticketing tool
Perform the necessary follow up with users to make sure their needs are met
Follow up with our IT partners and service providers
Build performance reports based on multiple KPIs
Take charge of coordinating and responding to new needs of partners
Review and improve the processes in place in partnership with our business partners
Interface with our IT partners and participate in shared Bank projects
Define the scope and objectives of noncomplex changes to systems based on user needs and in line with the Bank's policies and technical orientations
Master our technology environment and have functional expertise to conduct analyses and impact assessments
Ensure the technical feasibility of improvements by combining research, findings and good understanding of the systems in place.

We want to contribute to your quality of life by offering you as much flexibility as possible in your work.

For example, we offer a hybrid (remote and in the office) work model, work schedule arrangements to help you achieve work/life balance, and flexible leave that you can take when it's important to you.

Your profile

Completed bachelor's degree in a related area of activity, and a minimum of 5 years of relevant experience
Experience in Salesforce integration
Experience in the banking/or financial services industry, an asset
Experience in the integration of asychronous sources (Kafka), an asset
Knowledge of REST integration technologies (LWC, Apex, Lightning, etc.), and asset
Salesforce certification, an asset
Understanding of json and xml formats
Advanced knowledge of MS Office suite and collaboration tools
Knowledge of Agile and DevOps methodologies
Knowledge of JIRA/Tempo/Confluence
Excellent analytical skills and ability to summarize information
Excellent communication skills and ability to work as part of a team
Strong time and priority management skills
A versatile selfstarter
Detailoriented and diligent
Bilingualism (English and French) required, as you will do business with partners across Canada

Your benefits

In addition to competitive compensation, upon hiring you'll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

Health and wellness program, including many options
Flexible group insurance
Generous pension plan
Employee Share Ownership Plan
Employee and Family Assistance Program
Preferential banking services
Initiatives promoting community involvement
Telemedicine service
Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees' ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're putting people first
We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives.

Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.

We want our recruitment process to be fully accessible. If you require accommodations, feel free to let us know during your first conversations with us.

Ready to live your ambitions?

#LI-SC1
**#LI-Hybrid