Bellperson - Calgary, Canada - Fairmont Palliser

Fairmont Palliser
Fairmont Palliser
Verified Company
Calgary, Canada

3 weeks ago

Sophia Lee

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Sophia Lee

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Description
Company Description

Centrally located in downtown Calgary, Fairmont Palliser is the city's premier, landmark hotel. With 407 elegantly appointed guest rooms, Fairmont Palliser is truly the place to be. Join us in delivering the iconic Calgary experience.


Job Description:

Bell Person


The Bellperson will represent Fairmont Palliser by providing excellent guest service and will achieve this by having a complete knowledge of all aspects of the position.

The Bellperson will conduct themselves in accordance with the core operating standards of Fairmont Hotels and Resorts.

This position will be of interest to those who will quickly make a difference to service levels by demonstrating a relentless desire to exceed guest expectations.


  • Demonstrate excellent guest service and encourage positive employee relations
  • Accountable for remaining productive and efficient while ensuring the highest level of guest satisfaction
  • Excellent knowledge and adherence of Fairmont standards
  • Answer guest inquiries regarding Calgary and the hotel services and facilities
  • Assist guests with all luggage needs
  • Ensure the arrival and departure of all tours is a seamless process and competed in a timely, efficient manner
  • Assist doorpersons with valet services when required
  • Responsible for appearance of the hotel lobby to ensure a warm and welcoming guest experience
  • Communicate with next shift to ensure smooth transition and completion of duties
  • Adherence to all Health & Safety responsibilities as it pertains to hotel emergencies, fire alarms, accidents, security
  • To relieve Night Bellperson when required
  • Assist guests with Boulevard Level Services in absence of Boulevard Level attendant

Qualifications:


  • Will be working night shifts
  • Knowledge of hotel services and Calgary an asset
  • Current First Aid and CPR preferred
  • Must provide a Drivers Abstract and Class 5 Driver's License, and have the ability to drive standard transmission
  • Previous Guest Services experience preferred
  • Must be in excellent physical condition and able to lift very heavy items up to 50lbs.
  • Post Secondary education in hospitality an asset
  • MUST have a passion for the delivery of OUTSTANDING guest service
Additional Information

What is in it for you:

  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies
  • Opportunity to develop your talent and grow within your property and across the world
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
Fairmont Palliser is committed to an employment equity program that includes special measures to achieve diversity among staff.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS
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