Customer Support Analyst - Edmonton, Canada - Aviva

Aviva

Verified Company

Edmonton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We have a fantastic full-time opportunity in Central Operations for a Customer Support Analyst to help support the team by providing a variety of duties.

You will be trained on branch systems, triage process workflow, and understanding of insurance principles, products, and terminology.

In this critical role you will be responsible for the initial organization and timely distribution of incoming tasks & data entry type work.

You will play an important role within our branch while directly impacting our customers' experience.

What You'll Do:

Work within many systems completing incoming tasks from brokers & affiliated partners from across Canada
Understand what the brokers are asking & triage tasks according to guidelines & procedures
Complete simple tasks as per broker's request
Answer live calls via a triage queue from brokers and assist with their simple requests
Reach out to the underwriting teams & brokers when additional information is required
Have a clear understanding of how the triage queues work & continue to move from queue to queue working on the oldest incoming tasks
Understand the impact on completing tasks within service standards

What You'll Bring:

Postsecondary or equivalent experience required and or
Completion of a related educational, diploma/degree/accreditation 2 plus years of related experience in administrative and or support function
Insurance background would be ideal
Able to work within a fastpaced environment, and work well under pressure
Mindful of making deadlines, resultsoriented
Ability to multitask
Quick study/learning curve
Ability and willingness to work with repetitive tasks and keep focused, with a good level of accuracy & speed
Excellent technical aptitude with web based and inhouse systems and databases, good working knowledge of Microsoft office suite
Strong attention to detail, accuracy is a critical component for success in this role
Superior organization, timemanagement, and the ability to adapt in a dynamic priority changing environment
Strong ability to exercise good judgment in a variety of situations, with strong written and verbal communication, administrative, and organizational skills, and the ability to maintain a realistic balance among multiple priorities.
Need to be confident and comfortable to manage healthy level of autonomy
Vested interest in learning and building career in the general insurance space
Effective in a culture of teamwork, collaboration, and accountability; a person who encourages cooperation across the organization
Bilingualism (English and French) an asset

What you'll get- Competitive rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.- Exceptional career development opportunities with diverse career paths, including the opportunity for leadership.- Our vacation package starts at 4 weeks- We support your professional development and your investment in academic studies.

- Hybrid Working Model

Additional Information