Lead, Disability Management - Burnaby, BC, Canada - Staples Canada

Description

As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live.

At solutionshop , we partner with customers to help them find the right solutions to be successful, such as services like Design, Print, Tech Support, Digital Marketing, as well as Shipping.

We are building an inclusive and diverse team

If you have a disability or special need that requires accommodation, please let us know.

As the Copy and Print Center Lead, you are the authority on solutions that meet customers' needs You will be consulting and providing recommendations on solutions for your customer partners by utilizing all of the business development service options that will help them achieve their working and learning goals.

You will find ways to inspire our customers, build loyalty and trust, and add value in meaningful ways, in order to help our customers work, learn, and grow.

Contribute to sales and margin goals in the services area of the store, including print, digital marketing, shipping and tech services and identify improvement opportunities

• Review online dash board and filter the Processing of customer orders in an efficient, accurate manner. Manage correspondence with customers through digital, phone and in person channels
• Manage customer projects while following proper production procedures (set-up, quality control, and finishing), and support advance production tasks such as machine calibration, scheduling maintenance of printing and finishing equipment.
• Create a best-in-class customer experience especially when managing customer queues.
• Prior experience in a retail/commercial printing environment is preferred.
• Exposure to moderate levels of noise generated by the print equipment.
• We'll also ask you to work a variety of shifts including evenings and weekends.

Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities.