Support Agent - Fort Erie, Canada - Livingston International

Livingston International

Verified Company

Fort Erie, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Support Agent
Join Livingston, the largest customs broker in Canada and the third largest entry filer in the U.S.

We're a market leader offering customs brokerage, consulting and compliance, and freight forwarding services at more than 90 key locations in North America, Europe and Asia.

Customs brokerage is our core business and helping our customers navigate the complex and changing world of international trade is what we do best.

Consider joining our team for the opportunity to grow your career. From entry level to expert advisors, our supportive culture of learning will help you get the career you want.

Job Type:
Full Time

Location:
ON Fort Erie - CN050

JOB SUMMARY:

The Support Agent is accountable for providing clerical and administrative support services to a Brokerage Delivery Centre in a 24/7 client service work environment.

KEY DUTIES & RESPONSIBILITIES:

Perform routine clerical duties such as data entry of multiline/CCI entries, photocopying, faxing, filing.
Request, receive or retrieve files or documentation from internal or external sources.
Ensure stationery and office supplies levels are maintained.
Prepare basic reports as required by Client Service Teams and Release Teams/Pools.
Data entry processing of multiline entries.
Correct entry rejections, accounting entry reject corrections, credit/rebills and manual invoicing.
Prepare basic forms on behalf of team or branch personnel.
Identify opportunities for process and customer service improvements.
Perform other related duties as assigned by management.
Adhere to established policies and procedures.

KNOWLEDGE & SKILLS:

Good interpersonal skills to deal effectively with team members and others within the organization
Good verbal and written communication skills.
Ability to meet deadlines
High level of technical data entry skills
Must demonstrate competent handson approach, flexibility, dependability, adaptability and reliability
Professional attitude and image

WORK EXPERIENCE - MINIMUM REQUIRED:

6 months experience; preferably working in a service environment
EDUCATION:
Required: High School/GED or equivalent
CERTIFICATIONS DESCRIPTION:

COMPETENCIES:

Business Acumen and Straight Talk
Customer First Focus
Inclusion and Collaboration
Agility
Accountability
Leading and DevelopingAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.