Ground Service Attendant - Prince Albert, Canada - Snowbird Aviation Services
Description
Ground Service Attendant
Prince Albert, SK
Full Time / Permanent
Job Purpose
Snowbird Aviation Services is Saskatchewan's largest full-service aviation ground support company, providing safety focused service to Saskatchewan's largest regional airline, Rise Air.
Primary Responsibilities
- Assist flight crews and customers requiring assistance to enplane/deplane.
- Safely and efficiently operate and maintain ground support vehicles and equipment required to service aircraft.
- Perform custodial duties in and around all company managed facilities e.g., recycling, garbage, cleaning hangars and maintaining grounds.
- Marshall, deice and antiice aircraft.
- Groom and detail aircraft interiors/exteriors as required.
- Handle baggage and cargo, load, and unload aircraft.
- Develop and maintain knowledge of the company's vision, mission, and values.
- Ground service attendants will be crosstrained with customer service attendants, detailers, and cargo agents, where applicable, to provide those duties/coverage when necessary.
- Safety responsibilities as outlined in the Safety Management System (SMS) manual.
- Carry out duties in accordance with health, safety and environment legislation and regulations.
Qualifications:
Typically, the knowledge and skills required for this position include a high school diploma, with one to two years' progressive customer service experience.
Skills, knowledge, and abilities include:
- Demonstrated experience in serving a diverse and complex customer base.
- Professional judgement and welldefined conflict resolution skills in handling sensitive situations with tact, diplomacy, and high ethical standards.
- Excellent time management skills with the ability to organize, multitask and prioritize.
- Able and willing to work on modified schedules, including early mornings, late nights, and holidays.
- Ability to obtain and maintain a Provincial driver's license, Restricted Area Identification Card (RAIC) and an Airside Vehicle Operators Permit (AVOP) where required at a base.
- Complete WHIMS and Dangerous Goods Awareness Training.
- Ground power unit, lavatory cart.
- Tractor tug and related ground handling equipment.
- Forklift, deicing equipment, aircraft fuelling equipment, radio base unit.
- Required to be on call for evening and weekend shifts and may be required to respond to callouts as required.
- Able to work long and sometimes irregular hours under different weather conditions.
- Ability to lift 70 pounds and to handle customer luggage and freight.
- Able to safely move and provide varied ground services to aircraft and equipment.
- Able to work on elevated work platforms.
- Ground and/or air travel required.
We respectfully acknowledge that we are situated on the territories of Indigenous peoples who have occupied these lands for thousands of years, including the First Nations of Treaty 6 (Saskatoon, Prince Albert, La Ronge), Treaty 8 (Black Lake, Fond du Lac, Stony Rapids, Uranium City), and Treaty 10 (Lac la Ronge, Hatchet Lake, Wollaston Lake, Buffalo Narrows), as well as other on-Treaty First Nations and Metis.
We are dedicated to ensuring that the spirit of reconciliation is honoured and respected and together we are inspiring Indigenization at the heart of Rise Air.
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