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Front Desk Associate - Port Hope, Canada - Hampton by Hilton

Hampton by Hilton

Verified Company

Port Hope, Canada

1 month ago

Posted by:

Sophia Lee

beBee Recruiter

Description

**Shift work required

The Front Desk Associate will work with our team to provide guests with exceptional service and memorable experiences.

Responsibilities and Duties:

Duties include guest check in/out, pleasant and courteous guest service, taking reservations, phone answering, transaction accuracy, maintaining cleanliness and assisting in all other departments.

Resolve guest complaints or conflict situations
Book and record accurately all hotel room reservations or inquiries
Ensure all incoming calls are answered in a professional manner and according to hotel policies
Make, confirm, change and cancel reservations
Use upselling techniques to increase reservations revenue
Ensure that check in/checkout standards are being met
Assist guests in accessing hotel facilities and services as well as services available in the community.

Qualifications:

Hotel especially Hilton experience strongly preferred
Professional presentation
Excellent communication skills (a second language is an asset)
100% punctual, dependable and ready to advance and learn
Excellent problemsolving skills and the ability to work well under pressure and stressful situations
Exceptional multitasking skills and ability to be empathetic to guest needs
Ability to work with computers
Ability to do other work as needed
Hilton experience will be plus