Client Solutions Specialist - Milton, Canada - ONE For Freight

ONE For Freight
ONE For Freight
Verified Company
Milton, Canada

3 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description
Role accountabilities

  • Extreme ownership of track & trace for assigned client orders; ensure tracing board is clear and updated at the end of every shift
  • Execute defined solutions to meet Client expectations
  • 8:30am 5pm shift
  • Grow and enhance the frontend relationship with clients in the assigned portfolio.
  • Identify and foster profitable growth within the assigned client portfolio.
  • Enter all orders, record shipping details and updates accurately and in a timely manner
  • Negotiate and coordinate scheduling for Carrier Partners in service of client orders
  • Provide accurate rates to clients that are reflective of market rates, services provided, and geographies travelled utilizing the resources available in Fleet Manager Pro.
  • Regularly correspond with the Client to follow up on freight movements, solve complex service issues, address inefficiencies, and recommend opportunities for further growth and development of the client relationship.
  • Approve accessorial charges and invoices issued on behalf of common carriers
  • Proactively communicate all freight acquisitions to the Innovation Lead
  • Cross train to ensure complete service continuity during absences
Education, skills & attributes required

  • 23+ Years Experience Client Relations
  • 12 Years Experience Brokerage & Carrier Relations
  • 23+ Years Experience Transportation & Logistics Industry
  • Exceptional Oral & Written Communication Skills
  • Detail Oriented
  • Proficiency in Microsoft Office
  • Strong understanding of the geography of Canada & USA required
  • Flexible Availability
  • Ability to work both independently and in a team environment

Job Types:
Full-time, Permanent


Salary:
$40,000.00-$45,000.00 per year


Benefits:


  • Company events
  • Company pension
  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • Onsite parking
  • Paid time off
  • Tuition reimbursement
  • Vision care
  • Wellness program

Schedule:

  • 8 hour shift
  • Monday to Friday

Supplemental pay types:

  • Bonus pay
  • Overtime pay

Experience:

- customer service: 1 year (preferred)
- fleet manager: 1 year (preferred)

  • Logistics: 1 year (preferred)

Work Location:
In person
More jobs from ONE For Freight
See all jobs of ONE For Freight