Représentant Du Service Sur Le Terrain- Systèmes - Laval, Canada - BAXTER

BAXTER

Verified Company

Laval, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

This is where you save and sustain lives
At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world.

You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

Fonctions essentielles

Respecter la procédure technique pour effectuer la mise à niveau du matériel cible sur les sites des clients d'un bout à l'autre du Canada. Ceci comprend le nettoyage et la décontamination, la mise à niveau, et l'essai et la validation de chaque appareil entretenu.
Interagir avec les représentants des clients de façon positive, professionnelle et utile qui se traduit par une expérience positive pour le client.
Produire des résultats de qualité.
Atteindre les objectifs de production.
Maintenir des dossiers d'entretien exacts, utiles et complets dans les systèmes d'entretien de Baxter.
Maintenir et assurer la certification de tout l'équipement de travail et d'essai conformément aux politiques et procédures d'exploitation de l'entreprise.
Respecter tous les règlements et toutes les procédures de Baxter applicables.
Visiter les sites des clients, tant en Ontario (déplacements d'une journée) que dans le reste du pays (déplacements réguliers de plusieurs semaines 70 % du temps passé loin du domicile).

Qualifications

Diplôme de technicien ou de technologue, génie ou B. Sc.
Expérience en électronique, mécanique ou mécatronique
Expérience technique dans une entreprise de services
Expérience en production technique
Expérience en service à la clientèle
Expérience en réparation d'équipements électromécaniques jusqu'au niveau des composantes électroniques et mécaniques dans un environnement de centre de services
Au moins trois années d'expérience dans un environnement de service
Excellentes aptitudes à la communication, tant à l'écrit qu'à l'oral
Grande attention aux détails
Capacités d'analyse et de résolution de problèmes
Doit réussir le cours de formation avec une note mínimale de 80 %
Vitesse de frappe de 30 mots par minute ou plus

We are currently looking for a fully bilingual (English/French) speaking Field Service Representative to join our team in Laval on a permanent full time basis.

If you are someone who thrives being part of a collaborative service centre team aiming to provide an excellent level of support to internal and external customers we welcome you to apply.

This position will be supporting a project to perform on site field upgrades to execute field based hardware upgrades to medical devices at client sites across Canada.

Some of the many duties include equipment cleaning / decontamination, inspection, upgrade, testing and record keeping. You are able to work in a fast-paced team environment, meet timeline and production commitments and produce quality results.

Essential Duties

We are looking for someone who excels at following technical procedures to perform target hardware upgrades at customer sites throughout Canada, which includes cleaning / decontamination, performing the upgrade and testing / validating each device serviced.
Interacting with customer representatives in a positive, professional, helpful manner that results in a positive experience for the customer
Producing quality results
Meeting production targets
Maintains accurate, useful and complete service records in Baxter's service systems
Maintains and ensure certification of all work and test equipment as per company operating policies and procedures.
Following all applicable Baxter policies and procedures.
Travel to and from customer sites both locally in Ontario (day trips) and across the country (regular multiweek trips up to 70% of the time away from home)

Qualifications

Technician Diploma or Technologist, Engineering or BSc.
Electronics, Mechanics or Mechatronics experience
Technical experience within a Services business
Technical production experience
Customer facing service experience
Experienced in repairing electromechanical equipment down to electronic and mechanical component level in a service centre environment
Minimum 3 years in a Service environment
Strong communication skills, both written and verbal
Strong attention to detail
Analytical and problem solving skills
Must pass the training course with a minimum 80% passing grade.

LI-RW1

IND-CA

Reasonable Accommodations