- Learn the consumer lending specialization and how to manage member relationships; contributing to the overall success of the Credit Union.
- Develop the required skills and knowledge to successfully transition to the Financial Services Representative position.
- Provide excellent member service to members and non-members in person, electronically or by telephone.
- Develop the ability to proactively recommend products and services to members that will enhance their financial well-being.
- Assist with transactions necessary to meet their financial needs, specializing in the function of consumer lending.
- Perform in branch lending administration duties which will include funding of lending products.
- Complete loan minutes on a daily basis.
- Counsel members on financial matters such as family budgeting, credit counselling, etc. Refer more complex business to a Manager or Specialist.
- Counsel members on value of creditor insurance and payment protection with focus on lifestyle and legacy. Complete administration of credit insurance commitment, waiver or cancellation.
- Conduct interviews (personal loans, lines-of-credit and mortgages), complete document/application preparation and credit analysis. Transact member requests.
- Make recommendations to the applicable Manager/Specialist for approval or decline of credit applications.
- Communicate approval or rejection to applicant(s) with assistance and/or coaching from the applicable Manager/Specialist as required.
- Assist with the collection and follow-up of delinquent accounts, referring problems to a Recovery Officer.
- Identify and generate sales opportunities; cross sell all Credit Union products and services and participate in sales programs, and initiatives to attain individual, branch and organizational goals.
- High school diploma or GED equivalent
- Post-secondary education with emphasis in business or financial planning would be an asset
- Two to three years of financial services industry experience
- Excellent member service and sales skills
- Excellent interpersonal skills, including listening, oral and written communication skills
- Ability to make decisions using sound judgment for the benefit of both the Credit Union and member
- Ability to multi-task and work under deadline pressure
- Ability to handle sensitive issues with tact, discretion and diplomacy
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Lending Representative - Peterborough, Canada - Kawartha Credit Union
Description
Lending Representative (Permanent, Full-time)
Location: Peterborough, ON
Hours: Monday to Saturday, 40 hours per week
Rate of Pay: Dependent on experience
As an Lending Representative, you will:
Qualifications:
At Kawartha Credit Union diversity and inclusion are reflected in our core values and highlighted in our care for others. We take pride in providing a workplace that appreciates difference and encourages respect. We are committed to providing a culture that is accessible and inclusive for both our members and employees. If you require accommodation during the recruitment and selection process, please let a member of our Human Resources team know.
If you are interested in pursuing a career in the financial services industry with a dedicated, enthusiastic team of professionals in a growing organization that supports an inclusive barrier-free recruitment and selection process apply now
