Account Manager - Toronto, Canada - amdocs

amdocs

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job ID:
179485

Required Travel:

Minimal

Managerial - Yes

Location:
:

Canada-Toronto, Adelaide St E (AM)

Who are we?:

In one sentence:

What will your job look like?:

Manage project schedules and budgets for creation, conformance, QC, and delivery of scripts, subtitles, captions, dubs, and audio description
Interface with clients and internal departments across the organization to ensure project needs and deadlines are met
Provide technical and process oversight for the creation of localized elements
Track and communicate project statuses and schedules
Identify, communicate, and mitigate risks to schedules, budgets, quality, and relationships
Contribute to continuous process and product improvements for scheduling, tracking, budgeting, forecasting, and billing
Review content to document localization challenges and provide creative guidance to clients, dubbing studios, and other contributors
Provide quotes and ensure that purchase orders are obtained in a timely fashion
Participate scheduled and ad hoc meetings
Collaborate with growing, global team to develop and improve processes, and to maintain alignment of capacity and capabilities with client needs
Contribute to and participate in professional development, and foster a mutually supportive team environment

All you need is
:

5+ years related experience
5+ years customer management
Strong verbal and written communication skills in English; proficiency in additional languages is a plus
Cultural sensitivity and ability to adapt communication style to work effectively with diverse stakeholders
Competence in Excel or similar tools; competence in tools to model processes and workflows visually is a plus
Eagerness to learn new skills and share knowledge with internal and external teams
Effective problem solver able to assess and adapt to changing priorities and strategies
Thorough knowledge of film, video and file elements, workflows and technologies
Detailed understanding of content localization and accessibility, including scripting, subtitling, captioning, dubbing, voiceover, and audio description
Knowledge of industry terminology and ability restructure client requests into actionable tasks for internal teams and external partners
Ability to communicate and collaborate with internal and external stakeholders effectively
Ability to work without supervision and handle heavy workload

Why you will love this job:

**Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce