Field Service Representative - Ottawa, Canada - EATON

EATON

Verified Company

Ottawa, Canada

2 weeks ago

Posted by:

Sophia Lee

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Description

Eaton's Electrical Engineering and Services Division is currently seeking a Field Service Representative to join our team. This position will be located out of our Ottawa, ON service facility.

Position Overview:

The
Field Service Representative/Technician is responsible for providing field service support and consultation such as acceptance testing, commissioning, and troubleshooting of low, medium, and high voltage systems; advising customers and providing the best technical solution to solve the customer issue; completing assigned jobs with assistance from lead technicians and engineers; conduct required tests and calibration using test equipment; check and maintain equipment to ensure compliance with applicable standards.

The primary purpose of this position is to provide field service engineering and technical assistance to customers in installation, startup, maintenance, repair, training, and modification of power transmission, distribution, and generation equipment and systems.

Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention, and discovery become a reality daily. It's where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.

Essential Functions:

Provide field service engineering, technical assistance, scheduling, and sales support direction to customers in areas of installation, testing, startup, maintenance, repair, training, and modification of electrical power distribution equipment.
Responsible for selfmanaging assigned projects for electrical equipment, knowledge of electrical tests, and diagnostic equipment.
Deliver technical solutions to customers.
Performs less conventional complex engineering assignments involving equipment or product design, materials testing, process studies, or research investigations.
Mentor less experienced technicians.
Provide technical training.
Perform all job functions with adherence to Eaton's Philosophy and Values and Safety and Environmental standards.

When we embrace the different ideas, perspectives, and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.

Why Eaton?

Be a key member of a
worldclass service organization that consistently experiences growth.
Join an organization where your
health & safety are the number one priority. Eaton provides our technicians with the training, tools, and PPE to keep you safe on the job.

-
Opportunities for career advancement through a defined technical track and broader Eaton career opportunities in various business functions.

Have the support of a
robust internal infrastructure including 24hour Customer, Technical and Factory Support.
Continuous
handson learning opportunities at a
worldclass training facility and
fieldbased mentoring.

-
Competitive salary and benefits package including pension, medical, dental, tuition reimbursement, paid holidays, and vacation.

Tools include a
company vehicle, laptop, hand tools, meters, and smartphone.

Qualifications - Internal

Required (Basic) Qualifications:

Red Seal (309A) Interprovincial Journeyman Electrician Certification/Ticket or Diploma or Degree in Electrical field from an accredited institution
Minimum of three (3) years of experience evaluating and servicing electrical distribution or control systems
No relocation assistance is provided.
A driver's license is required.
Legally authorized to work in Canada without company sponsorship.

Preferred Qualifications:

Experience in protective relays is preferred.
Experience in performing power quality measurements, troubleshooting, and analysis preferred.

Position Criteria:

Excellent communication and interpersonal skills.
Strong analytical aptitude and complex problemsolving skills.
Effective time management, prioritization, and project management skills
Knowledge and practice of safety precautions related to working with electrical and electronic equipment.
Understanding of the company's and competitor's electrical, electronic, and mechanical products.
Demonstrated ability to provide service and represent company interests in developing customer relationships to assure longterm customer satisfaction.

We are committed to ensuring equal employment opportunities for all job applicants and employees.

Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

At Eaton, we know that good benefit plans are important to employees and their families. In addition to a competitive base salary, Eaton provides various Health and Welfare benefits as well as Retirement benefits. Click