Remote Customer Service Representative - Markham, Canada - Firetronics 2000 Inc.

Description

Overview
At Firetronics 2000 Inc. safety is our number one concern. We specialize in installing, maintaining and monitoring ULC fire alarm systems. We stand by our services and products, ensuring adherence to all applicable regulations, industry standards and guidelines. One of our principal goals is to be a dependable and trusted partner to our clients, authorities and associations.


Duties and Responsibilities

• Handle all telephone calls efficiently and in a professional manner
• Diligently keep required records and files
• Prepare and distribute reports internally and to external parties as required
• Follow all established procedures, regulations and guidelines
• Other related duties as assigned

Qualifications

• Verbal and written fluency in both English and French
• Education: secondary school diploma minimum
• Preferred a minimum of 1 year experience in the same or similar role such as 911 Operator/Dispatcher, Customer Service Representative (CSR), Telephone Operator/Agent, Call Centre Operator/Agent, Answering Service Operator/Agent, etc.
• Excellent telephone and communication skills
• Flexibility to work 12hour rotating shifts (days and nights required)
• Advanced computer proficiency with strong data entry/keyboarding skills
• Ability to work under pressure
• Attention to detail is required
• Ability to stay focused at all times during working hours.
• Passing criminal record check

Working Conditions

• Friendly team environment
• Career growth opportunities
• Continuous operations (24/7)
• 12hour rotating shifts (4 on
• 4 off Schedule)
• Participation in On Call Schedule is required
• Office environment with semiopen workstations
• Located close to major highways and public transit

Job Types:
Full-time, Permanent


Salary:
$19.00 per hour


Benefits:

• Casual dress
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Onsite parking
• Paid time off
• Vision care

Schedule:

• 12 hour shift

Supplemental pay types:

• Overtime pay

Ability to commute/relocate:

• Must be able to attend in person training.

Education:

• Secondary School (preferred)

Experience:

Customer Service: 1 year (preferred)


Language:

• English fluently (required)
• French fluently (required)

Work Location:
Hybrid


View public job page

Job Types:
Part-time, Permanent


Salary:
From $19.00 per hour


Benefits:

• Casual dress
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Onsite parking
• Paid time off
• Vision care

Schedule:

• 12 hour shift
• On call

Supplemental pay types:

• Overtime pay

Education:

• Secondary School (required)

Experience:

• Call center: 1 year (preferred)
• Customer service: 1 year (preferred)

Language:

• French (required)

Work Location:
In person