Crisis Responder - Edmonton, Canada - Canadian Mental Health Association Edmonton Region

Canadian Mental Health Association Edmonton Region

Verified Company

Edmonton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Identifying Information

Program Area:
Crisis Services**
Job Level:Helplines Support Staff**
Reports to:Team Lead, Crisis Services**
Organization Summary
CMHA-Edmonton is a non-profit organization whose mission is to ensure that all people experience good mental health and well-being. We increase awareness and understanding of mental health, mental illness, recovery, and suicide prevention through education.

We support the resilience and recovery of people in distress including those affected by mental illness or suicide by providing crisis intervention; safe, long-term and affordable housing; peer support; suicide grief and family support; information and referral support; and providing opportunities to improve your wellness.

Job Summary

Job Duties and Responsibilities

Responds to voice and text interactions for CMHA's partnership with 98
Provide emotional support and active listening for clients experiencing a myriad of crises related to suicide and mental health.
Effectively and factually documents key details and statistical information from interactions.
Schedules and carry out telephone follow up and outreach calls for client's experiencing risk to their current safety.
Liaise with emergency services to coordinate active rescue when necessary or supports mandatory reporting related to child at risk and/or duty to warn.
Assists peers through consultation, debriefing and intervention.
Participates in both program specific and agency meetings as required.

Qualifications/Experience

Minimum 12 years of related experience required, preferably within a nonprofit organization.
Completion of Grade 12 (related postsecondary Diploma or relevant course work in a Social Science preferred)
Completion of training considered an asset: Distress Line, 988 training, Brain Story Certification, Crisis Worker Certification, and Gender Based Analysis Plus
Acceptable attainment and maintenance of a Police Information Check with a Vulnerable Sector Check and an Intervention Record Check
Cover Letter required demonstrating your experience in supporting clients from a nonjudgmental, strengthsbased, trauma informed and empathetic perspective.
Proficient in computer skills (Microsoft Office and other program software g., VOIP, iCarol)

Skills/Abilities

Strong interpersonal, verbal, and written communication skills
Excellent telephone skills, including questioning, probing and/or interviewing abilities, to ensure individuals' needs are being determined and appropriately met
Ability to work effectively in a challenging environment, deal with difficult situations and respond in a composed manner
Positive, helpful attitude towards assisting clients
Demonstrated understanding of mental health; mental illness and recovery; information and referral services; and crisis intervention
Ability to work independently and in a team environment
Strong organizational skills, time management and problemsolving skills
Ability to receive constructive and positive feedback
Must be empathetic, genuine, assertive, and nonjudgmental when assisting clients

Work Hours and Day
Thursday - Sunday ; 12am - 8am

Total shift hours per week - 32hrs/week

Required Training for the Position

Within the first weeks of employment: