Customer Service Representative Food Importation - Mississauga, Canada - Finica Food Specialties, Ltd.

Finica Food Specialties, Ltd.

Verified Company

Mississauga, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

CUSTOMER SERVICE REPRESENTATIVE | FOOD IMPORTATION & DISTRIBUTION

FULL TIME POSITION - Finica Food Specialties Ltd., Mississauga Ontario CANADA
******
ESSENTIAL FUNCTIONS:

Enter customer orders according to established policies & procedures (various channels
Corporate Chain, Distributors (Retail & Food Service) and Independent Retailers
Validate customer specific pricing upon confirmation of orders
Communicate with internal departments regarding pricing and customer queries and requests
Proactive communication with customers to answer any inquiries & resolve any issues
Partner with National Account Sales Executives & Management to exceed customer's service expectation
Provide timely feedback to & work cohesively with various departments (Sales, Operations, Inventory Management, Accounting, Marketing & Procurement) regarding any customer service concerns
Perform various additional administrative functions as needed or assigned
Other duties assigned as needed

SKILLS & QUALIFICATIONS

Minimum Secondary School or 3 years customer service work experience
Proficiency in

Microsoft Office:
Excel, Word, PowerPoint, Outlook, Access & Teams. Willing to learn other

IT SYSTEMS: CITRIX, VISUALIZATION
Willingness to address difficult situations and provide potential solutions
Urgency in responding to internal & external customers and vendors provide information, review inventory, lot numbers, best before dates and allocation of product inventory
Exceptional organizational & interpersonal skills
Good Math skills, Excellent verbal & written communication skills
Ability to function independently and multitask, adapt & work with other departments
Positive work attitude, value of high level of customer service and possess the ability to solved problems independently
Prior experience in the food distribution industry is a requirement
Monday to Friday 8:00 am 4:00 pm (1/2 hour lunch)

REMUNERTION DETAILS

In addition to offering a competitive base salary and a performance-based bonus program (with Mid & Annual Reviews), we are committed to providing our employees with comprehensive benefits.

Medical, Dental and Vision Benefit Package
Employee engagement and recognition programs
Employee Precipio (Soft skill Program) to build a culture of selfmotivated learners includes virtual customer service, technical and other courses
Employee Referral Bonus Program
Employee Wellness & Community Giving Initiatives
Companysponsored celebrations and team building events
Full ON-BOARD interdepartmental training & product knowledge sessions provided