Service Operations Officer - Montréal, Canada - Rolls-Royce

Rolls-Royce
Rolls-Royce
Verified Company
Montréal, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description
Job Description

Service Operations Officer JR6103007


Job Description:

Provide technical support, training and commercial support as required to:

  • Original Equipment Manufacturers
  • Rolls-Royce First Network R & O and Material Repair Facilities
  • Regional Customers, Operators and Dealers
  • Maintain and ongoing flow of information and support to the RR Indianapolis based head office team to meet requirements and achieve initiatives

Core Proficiencies:

  • Very strong communication proficiency featuring tact, diplomacy the ability to communicate critical messages effectively.
  • Able to communicate effectively and comfortably in both French and English, verbally and in written form.
At Rolls-Royce, we pioneer the power that matters to our customers, to society and to the planet.


To ensure we continue to be pioneers of our industry, Rolls-Royce has a team of over 16,500 engineers around the globe.

They include everyone from world experts in their field to those who manage hundreds of people and millions of dollars' worth of investments.

We recruit engineers at all levels and in a range of disciplines. And while we encourage specialization, we also offer freedom to cross-specialize and develop skills across several different areas.

Personal Attributes

  • Customer focused with proven track record of customerfacing mandates.
  • Able to deal with internal and external customer base.
  • A selfstarter with the ability to work autonomously while employing intrapreneurial proficiencies.
  • Able to maintain flexibility while adapting to unanticipated changes in priority.
  • Maintain an unwavering commitment to responsiveness, ethical standards and integrity.
  • Comfortable taking and responding to calls and support requirements outside of core work hours on occasion.
  • Comfortable with occasional travel requirements
Basic Qualifications

  • DEC in aeronautical program or equivalent technical training
  • Minimum of 5 years of experience in a customer service field
  • Canadian citizen or permanent resident
  • Bilingual in English and French
Preferred Qualifications

  • Canadian Maintenance technician license
  • Helicopter service industry experience
Pioneer beyond tomorrow.

Join us and you'll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for brilliance and innovation.

Our People are our Power

We are an equal opportunities employer. We're committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we'll be.

By building a culture of respect and appreciation, we give everyone who works here the opportunity to realize their full potential.

You can learn more about our global Inclusion strategy

here

At Rolls-Royce we embrace workplace flexibility. Our teams work in onsite, hybrid and remote work environments based on work and personal requirements. The specific arrangements vary from team to team. Please ask us about how we work on this team.

Relocation assistance is not available for this position.

Gestionnaire régional des opérations de services

Description du poste

Fournir un soutien technique, une formation et un soutien commercial, selon les besoins, aux:

  • Fabricants d'équipement d'origine
  • Premier réseau Rolls-Royce R & O et installations de réparation de matériel
  • Clients, opérateurs et concessionnaires régionaux
  • Maintenir un flux continu d'informations et de soutien à l'équipe du siège social de RR Indianapolis pour répondre aux exigences et réaliser les initiatives.
Compétences de base

  • Très forte compétence en communication, avec tact, diplomatie et capacité à communiquer efficacement des messages critiques.
  • Capacité à communiquer efficacement et confortablement en français et en anglais, à l'oral comme à l'écrit.


Chez Rolls-Royce, nous sommes les pionniers de la puissance qui compte pour nos clients, pour la société et pour la planète.


Nous sommes le deuxième plus grand fournisseur mondial de produits et de services de moteurs d'avions de défense avec moteurs au service de 160 clients dans 100 pays.

Nos moteurs propulsent des avions dans tous les grands secteurs, y compris :
le transport, le combat, la patrouille, les avions d'entraînement, les hélicoptères et les véhicules aériens sans pilote.


Qualités personnelles:

  • Orienté vers le client avec des antécédents prouvés de mandats en contact avec la clientèle.
  • Capable de traiter avec des clients internes et externes.
  • Autonome et capable de travailler de manière autonome tout en faisant preuve d'esprit d'entreprise.
  • Capable de maintenir une certaine flexibilité tout en s'adaptant à des changements imprévus dans les priorités.
  • Maintenir un engagement inébranlable envers la réactivité, les normes éthiques et l'intég
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