Guest Service Supervisor - Halifax, Canada - Atlantica Hotel Halifax
Description
Responsibilities:
- Greet guests in a friendly and professional manner.
- Answer guest inquiries and provide information about the hotel, local attractions, and services.
- Provide guests with directions and assistance with their luggage.
- Process guest checkins and checkouts.
- Proactive guest management to ensure positive environment for all guests.
- Handle guest complaints in a professional manner.
- Maintain accurate records of guest transactions.
- Ensure that all guest requests are handled in a timely manner.
- Other duties as assigned by the manager.
Experience:
- Tourism or hospitality: 1 year (required)
- Guest Service Supervisory and/or Management: 1 year (required)
Job Types:
Full-time, Permanent
Benefits:
- Dental care
- Extended health care
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekend availability
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- Halifax, NS B3H 3G5: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service (preferred)
Shift availability:
- Night Shift (preferred)
- Day Shift (preferred)
- Overnight Shift (preferred)
Work Location:
In person
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