Customer Service Representative - Mississauga, Canada - Calea Ltd.

Calea Ltd.

Verified Company

Mississauga, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Part time

Description

Calea is Canada's leader in the provision of products and services that safely and reliably support community-based infusion therapy, advanced wound care, and the need for general medical supplies.

We are a community partner and licensed Pharmacy, providing expert solutions and support resources to healthcare professionals, hospitals, patients and their caregivers, and home care programs across the country.

Calea supports patient care provided by several of Ontario's largest Local Health Integration Networks' (LHINs) Home and Community Care services.

Our customers also include Regional Health Authorities.

Our people, experience, systems, and facilities make us a trusted partner in delivering innovative, cost-effective, patient-focused care that preserves independence and enhances quality of life.

With over 280 employees and pharmacy locations in four provinces, Calea is committed to continually advancing the delivery of safe, high-quality community care.

If you are looking to work for a growing, global corporation that is focused on making meaningful improvements in the safety, affordability, and availability of the care medical professionals provide to their patients, then you should consider Calea & Fresenius Kabi Canada. We are an employer that works to build great leaders, teams and businesses. We know our employees are key to everything we accomplish, so we give them the freedom and resources to reach their potential and the opportunity to work with managers who care about their professional development.

We are currently looking for a highly organized, patient focused part-time Customer Service Representative
to join our team.

HOURS OF WORK

3 days/week (Monday, Thursday & Friday) hours between 8am - 9pm

and in a weekend rotation of 12 hour shifts every other weekend or once every 6 weeks.

The Customer Service Representative is responsible for the coordination of Services for IV Therapy, Medical Supply, and Enteral Nutrition clients; and to coordinate timely delivery to patients and assist with resolving product and servicing issues.

The incumbent must be flexible and adaptable to changes of responsibility reflective of the business needs and work well in a team environment.

Excellent communication skills are essential, as the incumbent will be speaking with patients, Nurses, and care coordinators at the LHIN.

The incumbent must demonstrate high integrity and good judgment; always ensuring high service quality while working without direct supervision.

RESPONSIBILITIES

Coordination of services for IV Therapy, Medical Supply and Enteral Nutrition clients
Coordinates and prioritizes medical and I.V. supply orders by date and time for homecare patients
Assists with resolving product, protocol and service issues
Ensure accuracy and quality is maintained and work in compliance with Calea Standards

QUALIFICATIONS

College diploma in a related medical discipline preferred
Minimum one year customer service experience in a medical environment preferred
Strong English communication skills, both written and verbal
Excellent organizational, interpersonal and telephone skills
Able to multitask and prioritize
Flexible and adaptable to meet the requirements of our evolving business needs
Calea is responsible for ensuring we can provide critical and lifesaving medical products and services to vulnerable members of our communities. We are committed to fostering a caring culture, a safe environment, and a healthy workplace for all employees. Everyone must follow safe work practices and comply with our health and safety policies, vaccination policy and Covid19 protocols._
The company is committed to meeting the accessibility needs of people with disabilities. Calea is dedicated to breaking down barriers to accessibility, preventing new barriers from arising and to meet the accessibility requirements prescribed by the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any time please contact us._