Customer Service Representative - Scarborough, Canada - Scotiabank

Scotiabank

Verified Company

Scarborough, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Requisition ID: 168014

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

About the role:

A lost credit card, transaction inquiry or billing concern
- these are just a few of the many different reasons Scotiabank customers reach out to our Contact Centre team for assistance.

Our Customer Care Advisors are engaged specialists who investigate customer inquiries and identify additional opportunities to provide the advice and solutions designed to ensure the financial wellbeing of our customers.

As a Customer Care Advisor, You are:

The calming, attentive voice at the end of the line.
The empowered specialist and passionate advocate of our "customers' right to become better off."
A committed member of a team with a common goal the delivery of memorable customer experiences with easy, simple solutions and the personalized advice that are the cornerstone of the Scotiabank brand.

You'll be responsible for:

Providing advice and solutions via telephone to a highvolume of inbound customer calls originating from anywhere in Canada.
Proactively identifying opportunities to maximize the customer experience.

To be successful in this role, You:

Will possess a year or more of experience providing enhanced service experiences to customers. Have obtained a High School Diploma or a recognized educational equivalent.
Are skilled at leveraging your interpersonal abilities and communication skills to ensure customer satisfaction.
Are comfortable with a selfdirected approach to learning and maintaining your knowledge of the online job aids and resources required to perform in your role.
Are comfortable navigating software, supporting customer digital banking options and navigating numerous internal Bank systems while simultaneously engaging with customers.
Have a keyboarding speed of preferably 2530 WPM.

Those Who Join Our Team Will Have:

The opportunity to contribute to the success of a team, the Centre and the Bank.
A rewarding career path with access to ongoing learning and diverse opportunities for professional development. A competitive compensation and benefits package.
Opportunities to work on Bank initiatives to "make a difference" in our communities. An inclusive workplace culture that values diversity and potential

Employment Details:

Our Customer Contact Centre is located at: HworkAddressPosition
Position Start Date: January 3, 202
Position Status: Fulltime Regular (37.5 hours)

Training Details:

Training is mandatory and nonnegotiable

Training Duration: 5 weeks

Training Schedule: Tuesday
Saturday 9am5pm

Shifts after Training:

Location(s): Canada : Ontario : Scarborough

Scotiabank is a leading bank in the Americas

Guided by our purpose:
"for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.