Box Office Representiative - St. Catharines, Canada - Meridian Centre

Meridian Centre

Verified Company

St. Catharines, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Join our drop in job fair happening at Meridian Centre, 1 David S. Howes Way, St. Catharines, ON L2R 0B3

Time slots include:

Wednesday August 2- 4:00pm - 7:00pm

Thursday August :00pm - 3:00pm

Wednesday August 30 - 4:00pm - 7:00pm

Thursday August :00pm - 3:00pm

Please bring a copy of your resume & be prepared for on the spot interviews with our Box Office team
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Position Summary_

As a front-line customer service member of the Box Office & Guest Services Department, the Box Office Representative is responsible for the ticket sales for events.

Events can include hockey games, concerts, banquets, basketball games, etc.
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Essential Duties and Responsibilities_

Following detailed instructions from Supervisors, the Box Office Representative must always conduct themselves in a manner that upholds health and safety regulations, ensuring events will run as safely and efficiently as possible.

Proactively and enthusiastically greeting and welcoming all guests.
Responding promptly, efficiently, and courteously to guests' questions and needs, regarding service or assistance.
Following daily checklist to ensure all duties are completed as assigned.
Keeping an accurate daily balance sheet of all cash received and the number of tickets sold.
Balancing sales and cash register float(s), submitting cash deposit to Supervisor or Box Office & Guest Services Coordinator for audit.
Handling the "Will Call" window according to standard procedures.
Routine daily cleaning of the Box Office and surrounding areas.
Performing various clerical duties including, but not limited to, Box Office records and reports, as assigned.
Maintaining a safe and enjoyable environment by informing and directing guests with respect to safety & comfort.
Implementing Meridian Centre House Policies & Procedures in a professional, proactive, and diplomatic manner.
Responding immediately and effectively to emergency situations, such as medical or security, etc., utilizing a thorough knowledge and understanding of Meridian Centre Emergency Procedures and Protocols.
Other duties as assigned.

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Knowledge, Skills and Experience_
While any experience in customer service, box office sales or with the Ticketmaster system is considered an asset, the Box Office Representative must possess the following:

A high school diploma, or equivalent.
Basic computer skills, including an understanding of Microsoft Office Suite (Word, Excel, Outlook, etc.).
Ability to handle cash transactions, maintaining accuracy at all times.
Ability to work in an organized manner, with great attention to detail.
Ability to work efficiently in a fastpaced environment;
Strong verbal and written communication skills.
Must have a flexible, adaptable, and positive attitude and work ethic.
The ability to solve problems quickly and efficiently.
Comfort with minor conflicts, an ability to resolve those conflicts in a calm manner, and an understanding of when to notify a supervisor should the situation require assistance.
An ability to take and follow written and/or verbal direction.
An ability to work well in a team environment, as well as independently with mínimal supervision.
The ability to perform under pressure and execute responsibilities in a maximum crowd capacity during events.
Excellent and highly respectful customer service skills, especially when encountering conflict situations.
A strong sense of public relations as a representative of Meridian Centre.
The ability to respond to emergency situations in a calm and effective manner, informing supervisors and management team of the situation immediately.
The flexibility to work a varied schedule which will include days, evenings, and weekends.
An understanding and a respect of general Health & Safety practices, as well as the Meridian Centre's H&S Policy.

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Working Conditions & Physical Demands_

The physical demands described here are representative, not all-inclusive, of those that the Box Office Representative will encounter as they successfully perform the essential functions of this job.

The use of close vision is required for review of information on a PC monitor, as well as hard copy output.
The use of hands is required to type for periods of time on a PC, and to count coins and/or currency.
There is not a set schedule for this department. Hours are casual and based on the number and type of events.
The hours are varied and can include day, evening, and weekend shifts.
The employee is regularly required to sit and/or stand for long periods of time.
The employee may be required to walk, lift and/or bend for periods of time.
The employee may be required to lift and/or move up to 25 pounds.
The employee is required to follow WHMIS practices and guidelines as well as provincial Health & Safety regulations at all times.
Personal Protective Equipment (PPE) must be worn at all times where require