Box Office Representiative - St. Catharines, Canada - Meridian Centre

Meridian Centre
Meridian Centre
Verified Company
St. Catharines, Canada

1 month ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Join our drop in job fair happening at Meridian Centre, 1 David S. Howes Way, St. Catharines, ON L2R 0B3

Time slots include:


Wednesday August 2- 4:00pm - 7:00pm

Thursday August :00pm - 3:00pm

Wednesday August 30 - 4:00pm - 7:00pm

Thursday August :00pm - 3:00pm

Please bring a copy of your resume & be prepared for on the spot interviews with our Box Office team
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Position Summary_

As a front-line customer service member of the Box Office & Guest Services Department, the Box Office Representative is responsible for the ticket sales for events.

Events can include hockey games, concerts, banquets, basketball games, etc.
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Essential Duties and Responsibilities_

Following detailed instructions from Supervisors, the Box Office Representative must always conduct themselves in a manner that upholds health and safety regulations, ensuring events will run as safely and efficiently as possible.


  • Proactively and enthusiastically greeting and welcoming all guests.
  • Responding promptly, efficiently, and courteously to guests' questions and needs, regarding service or assistance.
  • Following daily checklist to ensure all duties are completed as assigned.
  • Keeping an accurate daily balance sheet of all cash received and the number of tickets sold.
  • Balancing sales and cash register float(s), submitting cash deposit to Supervisor or Box Office & Guest Services Coordinator for audit.
  • Handling the "Will Call" window according to standard procedures.
  • Routine daily cleaning of the Box Office and surrounding areas.
  • Performing various clerical duties including, but not limited to, Box Office records and reports, as assigned.
  • Maintaining a safe and enjoyable environment by informing and directing guests with respect to safety & comfort.
  • Implementing Meridian Centre House Policies & Procedures in a professional, proactive, and diplomatic manner.
  • Responding immediately and effectively to emergency situations, such as medical or security, etc., utilizing a thorough knowledge and understanding of Meridian Centre Emergency Procedures and Protocols.
  • Other duties as assigned.
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Knowledge, Skills and Experience_
While any experience in customer service, box office sales or with the Ticketmaster system is considered an asset, the Box Office Representative must possess the following:

  • A high school diploma, or equivalent.
  • Basic computer skills, including an understanding of Microsoft Office Suite (Word, Excel, Outlook, etc.).
  • Ability to handle cash transactions, maintaining accuracy at all times.
  • Ability to work in an organized manner, with great attention to detail.
  • Ability to work efficiently in a fastpaced environment;
  • Strong verbal and written communication skills.
  • Must have a flexible, adaptable, and positive attitude and work ethic.
  • The ability to solve problems quickly and efficiently.
  • Comfort with minor conflicts, an ability to resolve those conflicts in a calm manner, and an understanding of when to notify a supervisor should the situation require assistance.
  • An ability to take and follow written and/or verbal direction.
  • An ability to work well in a team environment, as well as independently with mínimal supervision.
  • The ability to perform under pressure and execute responsibilities in a maximum crowd capacity during events.
  • Excellent and highly respectful customer service skills, especially when encountering conflict situations.
  • A strong sense of public relations as a representative of Meridian Centre.
  • The ability to respond to emergency situations in a calm and effective manner, informing supervisors and management team of the situation immediately.
  • The flexibility to work a varied schedule which will include days, evenings, and weekends.
  • An understanding and a respect of general Health & Safety practices, as well as the Meridian Centre's H&S Policy.
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Working Conditions & Physical Demands_

The physical demands described here are representative, not all-inclusive, of those that the Box Office Representative will encounter as they successfully perform the essential functions of this job.


  • The use of close vision is required for review of information on a PC monitor, as well as hard copy output.
  • The use of hands is required to type for periods of time on a PC, and to count coins and/or currency.
  • There is not a set schedule for this department. Hours are casual and based on the number and type of events.
  • The hours are varied and can include day, evening, and weekend shifts.
  • The employee is regularly required to sit and/or stand for long periods of time.
  • The employee may be required to walk, lift and/or bend for periods of time.
  • The employee may be required to lift and/or move up to 25 pounds.
  • The employee is required to follow WHMIS practices and guidelines as well as provincial Health & Safety regulations at all times.
  • Personal Protective Equipment (PPE) must be worn at all times where require
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