Call Centre Agent - Regina, Canada - We An-Ser

We An-Ser

Verified Company

Regina, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Are you a motivated individual who loves to help others?

At
We An-Ser, we professionally greet callers, provide and request required information, document information and transfer incoming calls or take messages as necessary.

We also relay and route critical messages to on-call personnel by prioritizing emergency calls, paging individuals to inform of emergencies and utilizing call center tools to ensure the right person receives the right message at the right time.

Again, we provide INBOUND customer support only - we are NOT a telemarketing center.

General Job Requirements:

A friendly and upbeat voice and a positive attitude
Good grammar and spelling as well as a professional demeanor
Computer skills in a Windowsbased environment
Punctual with great attendance
Fast learner and be able to type well (at least 40 words per minute)
Be a 'team player'

Key Responsibilities:

Managing inbound and outbound phone calls and notifications for our clients (we are not a telemarketing centre)
Professionally greet callers, provide and request required information
Relay and route critical messages to oncall personnel by prioritizing emergency calls
Responding to customer requests professionally and with accurate information

Compensation:
$16.00 per hour

Shifts Available (IN-OFFICE POSITIONS ONLY):