Client Service Representative - Kingston, Canada - Paracel Laboratories

Paracel Laboratories

Verified Company

Kingston, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About Us
Paracel Laboratories Ltd. (Paracel) is one of the oldest privately owned and operated environmental analytical facilities in Canada. We are a multidisciplinary analytical laboratory providing environmental and microbiological Indoor Air Quality services to the industry.

Our strength is our people; the staff at Paracel is dedicated to exceptional client service and our technical expertise is fundamental in supporting our clients in all aspects of their environmental and IAQ projects.

We are looking to fill a full time

Client Service Representative role in our

Kingston Depot.

This position is the frontline liaison between clients and lab operations:

Duties and Responsibilities:

Answering incoming calls and greeting client walkins
Communicate with clients to assist with or direct inquiries
Receive, verify and label samples as well as enter sample information into Laboratory Information Management System
Work in conjunction with Sample Management and Account Managers to ensure client satisfaction
Shipping samples to one of our 4 Laboratory locations
Carry out sample pretreatment if necessary
Preparing and arranging supply requests and deliveries to clients
Processes sales transactions using online point of sale terminal
Various general office and administrative tasks including filing and ordering supplies

Qualifications:

Minimum High School Diploma-Post secondary education is desired, but not essential
Experience in Inventory Control or Materials Management would be considered an asset
Effective communication skills with the ability to establish and maintain productive work relationships with various levels of staff, to support sample management process
Organized and keen attention to detail
Very good computer skills
MS office. Data Entry experience an asset
Demonstrated initiative, detailoriented with a positive attitude and ability to multitask
A proven customer service orientation with a style that demonstrates timely response
Quick learner, effective problem solver and demonstrates ability to follow procedures
Ability to work effectively and independently in a fastpaced environment.
Must be a good team player and also can work independently.
Environmental Lab experience is not required but is an asset.
Must be physically capable of lifting moving boxes and or coolers up to 50lbs on occasion.

Compensation package includes full benefits and an optional Group RRSP plan.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Paracel Labs is an equal-opportunity employer with policies and practices intended to build an inclusive and accessible work environment.

If you require accommodation during the recruitment process, please include this in your cover letter and all efforts to provide the appropriate accommodation will be put into place.

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