Collections Officer - Winnipeg, Canada - Commercial Credit Adjusters Ltd
Description
What We Offer:
- Fulltime hours with flexible shift options
- Subsidized public transit
- Group benefit plan
- Convenient downtown location and onsite security
- Opportunities for professional development and growth
- Friendly, supportive and diverse work environment
- Excellent experience and opportunity to gain knowledge of the credit industry; including credit reporting, credit repair and personal budgeting
- Competitive commission structure
Responsibilities:
- Establish contact with consumers (by telephone) and assist with the resolution of delinquent accounts (outbound and inbound calls)
- Negotiate payment of debts in accordance with client and company guidelines
- Investigate and advise on different forms of payment and/or settlement options
- Clearly document/update files on the system to support file activity
- Uphold the CCA Code of Conduct by ethically treating each consumer with integrity, honesty, dignity and respect at all times
Qualifications:
- 3rd party collections experience considered an _asset_
- Customer service and call centre experience considered an _asset_
- Strong negotiation and conflict resolution skills
- Excellent verbal and written communication
- Selfmotivated, goal and detail oriented
- Sound decision making and judgement
- Strong organizational skills
- Dedicated and ethical
- Ability to work individually and with a team in a fast paced environment
- Solid computer skills
- Strong grasp of the English language
No previous experience is necessary CCA offers licensing as well as a unique training program that focuses on negotiation skills, financing options and investigative techniques.
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