Telephone Interviewer Ii - Red Deer, Canada - Red Deer College

Red Deer College

Verified Company

Red Deer, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position Information

Position Title

Telephone Interviewer II
Position Summary
Are you looking for a handson opportunity to work on an interesting data collection project? Are you looking for a unique opportunity for shortterm employment at Red Deer Polytechnic on weekday evenings and the occasional Saturday/Sunday during the day?
The Telephone Interviewer II is responsible for the timely and accurate collection of survey data at Red Deer Polytechnic. This position will be responsible for assigning workload including setting up stations, assigning call sheets, and collating completion data at the end of the shift. This position will make calls to ask scripted questions, asking probing questions based on previous responses provided by respondent. The incumbent will be required to use a computer to type responses into a form or system as the script requires.
The Telephone Interviewer II will have strong interpersonal, communication and organizational skills with a demonstrated commitment to customer service. As a successful interviewer, you will establish contact with survey respondents ensuring their eligibility, conduct interviews with respondents to collect information using survey questionnaires, record responses into computer programs/databases, and maintain confidentiality of information.
Position Responsibilities

Telephone survey data gathering and supervision

Communicates current priorities as determined by permanent Institutional Research staff to telephone interviewers on shift
Administers internal and external data collection instruments
Inputs data into survey software and Microsoft Office products (e.g., excel)
Sets up and takes down interviewing stations for team and/or self; this includes getting keys as needed
Completes required paperwork for survey completion tracking and interviewing stats
Oversees up to ten telephone interviewers per shift, as required
Assigns workload/call sheets to Telephone Interviewer(s)

Editing and validating completed surveys

Edits survey information collected at the end of every survey call
Ensures grammar is correct, edits for spelling mistakes

Appointments/Search phone listings

Checks the schedule for appointments and sets up appointments for telephone interviews with respondents
Searches listings for current telephone numbers

Required Qualifications

High School diploma or equivalent to about 12 years of schooling
Excellent written, oral and telephone communication skills
Excellent organizational skills with the ability to multitask
Ability to use Microsoft Office products (e.g., Outlook, Word, Excel, etc.)
Ability to use a computer and online software
Data entry skills
Ability to follow directions
Ability to work within a team environment
Strong interpersonal skills with enhanced listening skills
Ability to sit at a computer for an extended period of time
Ability to supervise a team of up to ten on shift

Preferred Qualifications

Completion of a 1year college certificate, one year University or equivalent
Current Red Deer Polytechnic student or student planning to attend Red Deer Polytechnic in Fall 2023 is an asset
Current Red Deer Polytechnic employee is an asset

Salary or Hourly?

Hourly
Salary

- $17.20 per hour
Benefits and Compensation Information

An additional 8% of the hourly rate in lieu of vacation.
About Red Deer Polytechnic
Focused on advancing the economic and social priorities of Alberta,

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Red Deer Polytechnic (RDP) provides more than 80 industry-relevant programs within a breadth of credentials to approximately 6,300 credit and apprenticeship students and 3,400+ learners with Extended Education programming. With modern teaching and learning spaces, and state-of-the-art research and innovation centres in advanced manufacturing and energy innovation, the Polytechnic provides applied research opportunities, leadership in the social, economic, and cultural development of Alberta, and myriad lifelong learning opportunities.

Red Deer Polytechnic's main campus is located on Treaty 7, Treaty 6 and Métis ancestral lands. This is where we will strive to honour and transform our relationships with one another.
Whatever brings you to Red Deer Polytechnic, we are glad you are here. And we look forward to having you as a valued member of our

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polytechnic community.Posting Detail Information

Competition Number