Customer Experience Leader - Burlington, Canada - Decathlon Canada

Decathlon Canada
Decathlon Canada
Verified Company
Burlington, Canada

4 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description
In GTA, we see our team and customers as our number one priority

What you will do


The five big responsibilities of this job are:

  • Developing, motivating, and caring for human capital in the store
  • Develop store business through userfriendly and sustainable economy
  • Develop business through store services (Workshop, WEB orders, etc.)
  • Build and animate a local cashing policy
  • Build and animate on all channels the policy of satisfaction, local customer relationship and commitment
To be more clear on the responsibilities and where the accents for this job will be

Developing, motivating, and caring for human capital in the store

  • Workshop and follow up on the action plan
Build and animate a local cashing policy

  • Lead cash till the team
  • Guarantee the rapid checkout of customers by promoting their autonomy
  • Manage the cashing activity and coordinate customer flow
  • Guarantee the management of the back office and compliance with cashing and reception procedures
  • Ensure the safety of teammates and customers
Develop business through store services (workshops, WEB orders, etc.)

  • Build a service policy that directly generates trade
  • Communicate physically and digitally all services offered
  • Facilitate the implementation of how to sell services (organization, spaces, processes)
  • Empower, involve, and animate teammates (Team Leaders, sellers, etc.) on the objectives/requirement and the sale of services
  • Animate the economic trajectory of services as well as the action plans to achieve it
Build and animate on all channels the satisfaction policy, local customer relationship, and commitment

  • Manage the local omnichannel communication for the store to generate traffic
  • Manage physical or digital customer comments to ensure their delightment
  • Animate customer reception in order to guarantee satisfaction and increase the conversion rate
  • Build and animate the membership program
If you have any further questions about this job or the project. Please contact one of the recruiters.
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