Client Setup Specialist - Waterloo, Canada - Manulife

Manulife

Verified Company

Waterloo, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You've come to the right place. We're looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we'd like to hear from you. _

Working Arrangement
Hybrid

The opportunity

Are you interested to work in an innovative area with great opportunities?
Our Group Benefits business is focused on creating an experience that is easy and meaningful to our clients. Group Benefits serves the needs of Plan sponsors, members, and market sources, helping make Canadians healthier and organizations stronger.

The Plan Sponsor Administration team links people, technology, and expert services to simplify group benefits administration and provide a consistent, powerful member and client experience.

Our team supports our Group Benefits clients, coordinating efforts to provide world class benefits administration and customer service.

Does this sound like you?

Exceptional customer service focus
Get it done mentality, flexible & adaptable to change
Strong Negotiation & Influencing Skills
Action Oriented Problem Solver
Collaborative Team Player
Produce high quality deliverables on time
Excellent verbal and written communication skills

Responsibilities:

Project management of Corporate Account Implementations, Reissues and Amendments, which includes:
Accountability of all tasks involved in implementations and completion according to the schedule
Professionally represent Plan Design at meetings including various levels of staff both internally and externally
Analyzing client requirements and partner with Underwriting Consultants to ensure the account structure and other aspects of client setup meet customer needs
Providing expertise, support, and creative solutions for implementation and amendments
Providing direction and timeline for setup of all systems and production of documents
Communicating cross functional tasks from all areas
Provide warranty support for implementation as part of New Issue, Reissue or Project Amendment
Reviewing client feedback for newly produced documents
Coding ManuConnect and ensuring quality and productivity targets are met
Developing scripts to support specialized customer solutions forward
Manage and respond to inquiries and workorders
Testing and supporting with system releases

What you bring:

You realize that the need to continue to learn and invest in your own development is a neverending journey.
You never lose sight of the customer their needs and their experience in doing business with us. You put the customer at the center of everything you do
You learn FAST. You pick up new ideas, concepts, technologies, and tools easily
You demonstrate accountable behaviors you take initiative, and show ownership in everything you do
You "go with the flow" and can adapt to change, and even embrace it
You successfully manage competing priorities like a champion
You maintain your composure and best self during challenging times or challenging interactions
You enjoy working with partners, have topnotch communication skills and are passionate about making their work easier and more efficient
You love seeing your team and members of your team succeed. You use the knowledge and skills of your team members, even those with less experience than you
You improve morale on your team with good humour and passion for your role
You're comfortable driving solution progress forward even when your team doesn't have all the answers yet. Dealing with the unknown and uncertain is no big deal for you
You're a capable and innovative problemsolver. You don't like to stand by when you notice that there's something that could work better for your team or Manulife. You want to improve things and you do something about it

Strong Assets:

Knowledge and experience in the financial industry and specifically Group Benefits
Knowledge and understanding of Group Benefit claim systems & technology
Collaborative and outside the box thinker

What motivates you?

You obsess about customers, listen, engage and act for their benefit.
You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
You thrive in teams and enjoy getting things done together.
You take ownership and build solutions, focusing on what matters.
You do what is right, work with integrity and speak up.
You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What can we offer you?

A competitive salary and benefits packages.
A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
A focus on growing your career path with us.
Flexible work policies and strong workl