Program Administrator - Thunder Bay, Canada - Ministry of Colleges and Universities

Ministry of Colleges and Universities

Verified Company

Thunder Bay, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism: We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

Visit the

OPS Anti-Racism Policy and the

OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's

Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.

What can I expect to do in this role?: In this exciting role, you will:

provide customer service on financial student aid programs to applicants, Members of Provincial Parliament, financial aid representatives at postsecondary institutions and other ministries

- provide advice and direction on policies and program procedures
- reference legislation when making decisions on files referred to the ministry for a decision

How do I qualify?:

Mandatory:
You must possess oral and written French language skills at the superior level. Your proficiency level will be confirmed before hire.

Analytical, Problem-Solving and Organizational Skills:

You have excellent problem solving and analytical skills to verify information, assess eligibility, evaluate nonroutine cases and identify overpayments.
You demonstrate sound judgement and decisionmaking skills to make independent decisions on program approvals.
You can conduct research on program policies and precedents, and gather information.
You have demonstrated experience working under strict timeframes with changing and conflicting priorities on a daily basis.

Communication and Relationship Management Skills:

You have superior oral communication and interpersonal skills to explain complex policies, procedures and program requirements to program partners and stakeholders.
You can maintain effective relationships and liaise with a variety of partners and stakeholders.
You have conflict resolution and negotiation skills to effectively manage appeals and complaints.
You have issues management skills to defuse potentially contentious situations with tact, diplomacy and confidentiality.
You have strong written communication skills to prepare correspondence and reports for the public on behalf of high level government officials.

Technical Knowledge:

You have the ability to understand Student Financial Assistance Branch programs, policies and procedures for programs administered under the Ontario Student Assistance Program, and related legislation and regulations.
You can provide technical assistance/advice to institution financial aid representatives.

Additional Information:

Address: