Analyst, Analytics - Mississauga, Canada - Morguard

Morguard

Verified Company

Mississauga, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Reporting to the Manager, Service Management, the Analyst, Analytics and Workflow Automation is responsible for translating high-level, conceptual business objectives into user-requirements to guide development activities.

They analyze processes and develop solutions that optimize it, using workflows, custom apps machine learning and artificial intelligence.

DUTIES AND RESPONSIBILITIES

Gathering and documenting functional and nonfunctional requirements.
Ensure that requirements are aligned with the technical specifications and internal standards.
Ensuring all integration points from a systems and data perspective are analyzed and documented in the specifications.
Maintain a deep and current understanding of end user facing cloud technologies and collaboration tools.
Maintain up to date documentation, both user facing and internal that support the solutions and enhancements delivered.
Troubleshoot and resolve issues reported on the solutions in scope.
Collect and collate data from internal and external sources (e.g., vendor partners)
Other tasks and projects as assigned.
Supports the developing and delivery of reports, including daily, weekly, monthly, quarterly reports against a preagreed template and deadlines and ensures optimum use of data/reports to drive performance improvement.
Deliver recommendations on how quality and performance enhancements can be achieved including the tracking of enhancements over time.
Provision of adhoc analysis under guidance of the Manager, Service Management

Any other job-related duties and/or projects that may be assigned.

Minimum Requirements

Skills, Knowledge, Experience and Education

Bachelor's degree or higher required from an accredited institution, Computer Science, Management Information Systems (preferred), Business, or Engineering

years of experience in a data analytics and automation role preferred

Demonstrated ability to analyze and interpret data, and experience with data analysis and reporting from systems such as ServiceNow and other monitoring tools.
Demonstrated advanced proficiency in M365, Power Apps, Power Platform, Power BI, Dataverse and others.
Certification in Power Platform Developer Associate (PL400), Microsoft Azure Fundamentals (AZ900), Microsoft Power BI Data Analyst (PL300), individual Power Platform certifications (Power App, Power Automate) an asset.

Core Competencies

Listens to and accurately captures others' expectations, ideas, and concerns.
Maintains a high level of client/customer focus and an ability to analyze customer needs through soliciting, evaluating, and acting upon customer feedback.
Ability to coordinate with other internal units to deliver seamless service to customers.
Ability to manage competing priorities, work simultaneously on multiple initiatives, and meet deadlines.
Adopts methods and tools or reuses proven work to improve productivity and quality.
Excellent written and verbal communication skills
High comfort level with performing quantitative analysis with accuracy and attention to detail.
Critical thinking and problemsolving skills
Excellent organizational skills, adaptability to change, and deadline driven orientation.
Ability to work independently, as well as part of a team.
Skills in process mapping / business process reengineering
Previous experience working in a real estate, property management/development or asset management environment an asset.
Intermediate to advanced experience with programming languages such as PowerShell, JavaScript, Python.

Additional Requirements

Prior experience with the real estate industry is an advantage.

Morguard is a fully integrated real estate company. We own, manage and invest in high-quality, well-located, geographically diversified assets across North America.

We have built our business with strong leadership and a proven management platform that have generated substantial, risk-adjusted returns - and significant long-term growth.

With more than 40 years of experience and a dynamic team of 1,500 professionals, our commitment is to realize the potential of real estate through value creation and operational excellence.