Part-time Customer Service Clerk - Barrie, Canada - Georgian College

Georgian College

Verified Company

Barrie, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Part time

Description

Part-time Customer Service Clerk - Downtown Campus

(

Job Number:

296-23

)

Department:
Design and Visual Arts

Campus:

***Barrie (Downtown)

Classification:

***Support Staff

Posting Date:

***August 25, 2023

Salary Range:
$ $22.48 per hour

Hours per week:

***Up to 24 hours per week

Status:

***Part-time (Regular)

***Located at our Downtown Barrie campus and reporting to the Site Administrator, the incumbent provides front line reception/customer service at the downtown campus location during the evening hours. The incumbent supports operational needs, such as placing work orders, assisting students with requests for information, collaborating with Campus Security to ensure a safe campus and work environment, and provides back up support and assistance with program and committee meetings where required.

Specific duties include, but are not limited to:

Reception and Information Services

Responds to inquiries, provides campus and program information, schedules appointments, and makes referrals and triages questions and/or concerns or complex situations to the appropriate resources and college departments
Provides support and guidance to students regarding college programs, procedures and campus amenities
Refers students to appropriate College resources for additional assistance and supports as/where required
Works with Security to support campus safety processes. Notifies campus safety immediately in circumstances that require action/support to ensure campus safety
Verifies guest entry. Ensures only students, staff and faculty are on campus without further verification
In collaboration with Security, ensures campus is locked following evening classes and that the building is empty and secure
Reissues access card where required that are approved by management

Clerical Support

Completes filing, photocopying and scanning of documents
Monitors inventory and orders office supplies as required
Organizes virtual meetings using MS Teams and or other virtual meeting platforms for program committees and meetings as required
Prepares and follows up on work orders for down town campus maintenance
Posts notices on behalf of faculty for students regarding any class cancellations, room changes, etc.
Follows up with Information Technology on classroom technical issues and ensures any malfunctions are addressed and rectified
Maintains and/or schedules maintenance for repair/service on general office equipment; printers, computers and others as required. May require to refill paper in printer and or troubleshoot
Assists with planning and logistics of special events (e.g. invitations, catering, RSVP's, etc.)

Events include but are not limited to:
Orientation, Grad Show, Four Themes Show, etc.

QUALIFICATIONS:

Successfully completed a oneyear postsecondary certificate in a relevant study that may include, but is not limited to, Business or Office Administration
One year of experience in a reception role within an office environment.
Knowledge of Microsoft Office Suite (Word, Excel, Outlook, MS Teams etc)
Experience working in a fast pace environment with multiple shifting priorities that may need immediate attention.
Ability to work independently and in a team environment
Experience in a postsecondary environment would be considered an asset
Knowledge of Student Information Systems would be considered an asset
Excellent interpersonal and communication skills
Research skills (web) and software skills
Ability to work independently and part of a team
Quick Problem solving and organizational skills
Multitasking and prioritization skills, experience in a fastpace learning environment with multiple priorities
Must be available to provide on site coverage for vacation (i.e. front desk) occasionally
Alternate formats will be provided upon request throughout the recruitment and selection process._
Georgian College has introduced FLEX Work for some positions. This position is not eligible for Flex Work and will be an oncampus position with no option for remote work.

Applications for this position must be received by 11:59 p.m. September 17, 2023. While we thank all applicants, only those contacted for an interview will be acknowledged.