Vcio Client Success Manager - Montréal, Canada - Groupe Access Inc

Groupe Access Inc

Verified Company

Montréal, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Whether you're looking for a career change in IT, you're a business requiring IT support or IT staffing, let _Groupe Access _be your next step to success.

As one of the leading Cyber Security and information technology (IT) services firms in Canada, we have an assortment of services to offer our varied clientele, large or small.

This also means we are always looking for qualified & dynamic IT professionals to join our team or our clients.

We are seeking a
VCIO (Virtual Chief Intellegence Officer) Client Success Manager to join our team. Our
VCIO Client Success Manager will be responsible for building and maintaining purposeful relationships within our existing client base.

If you love technology and building business relationships, this role is for you

Hybrid position

Your Mission

You will provide technical recommendations aligned with the client's business objectives;
You focus on security and future requirements;
You own the client relationship and develop a thorough understanding of their business and technology needs;
You'll excel in the role if you have a business background and know how to manage relationships;
You should have a strong technical aptitude and be patient, dedicated, and easy to work with;
You have to be committed to serving clients and committed to the highest levels of client service, with no exceptions.

_ Required Knowledge, Skills, and/or Abilities :_

5 years of experience as Technical Manager or Director of IT Operations
Strategic plan development;
Problemsolving;
Outstanding communication, both written and verbal;
Exceptional time management and organizational skills;
Interpersonal skills: such as telephony skills, communication skills, active listening and customercare;
Can build relationships quickly with clients and internal teams;
Innovative thinking

- you can look at critical problems from all angles and formulate solutions;

_ Essential Duties and Responsibilities:
_

VCIO Consulting
You engage with clients to understand their business needs and goals. You will help them use technology to move to support these goals and initiatives;

Relationships

You build and maintain trusting relationships with clients;
Responsible for Day to day IT clients operations, ensuring workflows and escalations are followed;

Client Advocacy

You will act as the client advocate for Customer Service, technical issues, and overall relationships;
Quarterly Business Reviews (QBR) with assigned clients;

Initial Onboarding

You will work with new clients to facilitate the initial onboarding Assessment to determine client goals and design for ongoing QBR's;
Manage and maintain Security compliance (Cyber Secure Canada) standards within documentation and review ongoing with the client;
Other relevant job duties as assigned.

Benefits: