Technical Support Specialist - Vancouver, Canada - Axiom Builders Inc.

Axiom Builders Inc.
Axiom Builders Inc.
Verified Company
Vancouver, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Work Term:
Permanent


  • Work Language: English
  • Hours: 40 hours per week
  • Education: College/CEGEP
  • Experience: 2 years to less than 3 years

Work setting:


  • Construction company

Tasks:


  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Webserver backup and recovery operations

Certificates, licences, memberships, and courses:


  • CompTIA Security+ Certification

Computer and technology knowledge:


  • Device drivers
  • Networking software
  • Networking hardware
  • Networking security
  • Intranet
  • Internet
  • Servers
  • File management software
  • Security software
  • Word processing software
  • Mail server software
  • Database software
  • MS Office
  • MS Windows
  • Spreadsheet
  • Wireless networks

Work conditions and physical capabilities:


  • Fastpaced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks
  • Handling heavy loads
  • Manual dexterity
  • Attention to detail
  • Ability to distinguish between colours
  • Sound discrimination
  • Sitting
  • Combination of sitting, standing, walking

Personal suitability:


  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team player
  • Ability to multitask
  • Time management

Long term benefits:


  • Group insurance benefits
  • Registered Retirement Savings Plan (RRSP)
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