Manager, Learning Technology and Support Services - Toronto, Canada - Dignity Health Global Education

Dignity Health Global Education

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Role:
Manager, Learning Technology and Support Services

Reporting to:
Chief Learning Experience Officer

Location:
Canada

Role Type:
Full time - Hybrid

Salary:
Salaried

Position Summary:

The Manager of Learning Technology and Support Services plays a critical role in DHGE outcomes by ensuring all learner
- and facilitator-facing experiences are best-in-class. This includes the timely launch and smooth running of all academic programs. The Manager of Learning Technology and Support Services requires a customer-centric who inspires all to provide world-class customer service in an effort to improve the overall student experience and retention across all programs.

Supervisory Responsibilities:
Manages others

Core Duties:

Oversees the following DHGE functions:
LMS course builds and ongoing delivery
Facilitator onboarding and monitoring
Survey distribution and data collection
Learning technology integrations
Learner lifecycle management
Customer service and support
Provides a continuous feedback loop to the Product Development team to

ensure courses and programs remain top-notch

Manages customer support function and inspires worldclass customer service
Ensures continuous uptime and availability of learning products (as made

possible by vendors)

Trains and motivates a team of topnotch course facilitators and maintains data

of all facilitators' credentials

Helps manage student information, and reconciles final student enrollment and

update reports

Oversees surveys in Qualtrics, including the collation and summarization of data,

and distribution to key stakeholders

Provides students with access to learning management system and nurtures

students through academic journey

Oversees quality assurance process on newly published courses
Keeps supervisor informed of any issues related to the smooth functioning of the

program.

Minimum Qualifications:

Bachelor's degree in a relevant area.
Experience working in higher education desirable but not required.
Knowledge of the US regulatory environment is desirable but not required.
Knowledge of:
Canvas and other learning management systems
Key skills:
Efficient project management
Attention to detail
Strong communication skills
Able to multitask

Working Relationships:
Close and frequent contact with vendors and partner
institutions. Ability to work independently.

Working Conditions:

Home-based. Some minor travel may be required.

May be required to work evenings and some weekends