IT Customer Support I - Edmonton, Canada - Alberta Health Services

Alberta Health Services

Verified Company

Edmonton, Canada

4 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Your Opportunity:

Description:

As an IT Customer Support I, you will provide the first level of technical support for clinical and non-clinical staff and departments.

Your typical duties include receiving and handling initial helpdesk requests for IT support; responding to common requests for support as well as participating in the set up and maintenance of computer software, hardware and systems.

Classification: IT Customer Support I
Union: AUPE GSS
Unit and Program: Information Technology, Service Desk North
Primary Location: CN Tower
Location Details: Eligible to work hybrid (on/off site) within Alberta
Multi-Site: Not Applicable
FTE: 0.

54

Posting End Date: 09-NOV-2023

Employee Class: Regular Part Time

Date Available: 04-DEC-2023

Hours per Shift: 5.0, 6.75, 7.7
Length of Shift in weeks:
Shifts per cycle: 11, 12, 1
Shift Pattern: Days, Evenings, Nights, Weekends
Days Off: As Per Rotation
Minimum Salary: $26.75
Maximum Salary: $32.68
Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of certificate in Computer Support or equivalent.

Additional Required Qualifications:

Successful completion of a degree or diploma in relevant field from a recognized institution. 2-3 years of experience working in a support desk environment that deals with calls from a varied user base.

A sound knowledge of PC software, including Microsoft Office 2016 and o365, Windows 10, MS Teams, Active Directory, Citrix and PC configurations.

Proficient troubleshooting VPN technologies. A customer service focus and strong communication skills are essential. Sound problem-solving and decision making abilities. Proficient keyboarding skills.

Preferred Qualifications:

A+ or similar certification preferred. Experience with Service Now or other relevant ticketing systems. Experience with Call Centre phone systems - Genesys. ITIL Foundation. Previous health care experience.