Residence Clerk - London, Canada - Western University

Western University

Verified Company

London, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About Western:

Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth.

We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

About Us:

For more than 7,350 Western students, Housing and Ancillary Services is committed to providing a first-class residence experience and high-quality townhouse and apartment accommodation for upper-year students, graduate students and families while supporting the academic mission of the University and ensuring profitability and cost effectiveness of the Housing operation.

We provide thriving communities which engage our diverse student population.

Responsibilities:

This role is for the academic year (Fall Spring 2025).

As part of our 24 hour/day staffing model, Residence Clerks provide front line service to students, parents, and guests at one or more of Western's Residences.

Regular and frequent interactions with students at the front desk for room key replacement, mail pick-up, maintenance concerns, and general questions about Western and residence services and amenities are the primary responsibilities of the role.

Regular and frequent audits of the use of residence keys are critical to monitoring the security of the building.

Residence Clerks are expected to be vigilant at all times and are expected to report any suspicious activity to Residence Life Staff or Western Special Constables.

Hours of work will vary, with shifts primarily being evenings, weekends and overnights. Applicants must be available to work all types of shifts.

Qualifications

Applicants must have a strong knowledge of Microsoft Windows 7 and possess a general understanding of all Microsoft Office products.

Applicants must have good customer service skills, and be fluent in both written and spoken English.

May be required to work special dates and events:
Move In and Orientation week (Sept 1-7)
Homecoming (Sept 2728)
Halloween (Oct 31)
St Patrick's Day (Mar 17)

Availability required - Most shifts will be evening (4:30pm-12:30a) and overnights (12:30am-8:30am) and on weekends.

This role is for the academic year (Fall Spring 2025).
Required training will be inperson August a5p. Regular working schedule will start September 1.

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Education:

Secondary School Diploma
12 years of postsecondary education is preferred

Experience:

Minimum 2 years customer service experience is required

Skills, Abilities & Expertise:
Reliable, dependable and the ability to consistently work weekends and overnight shifts
Excellent written and verbal communication skills and an ability to express ideas clearly
Must have a strong knowledge of working in a Windows based environment
Good computer skills; specifically Microsoft Office; strong aptitude in learning new software
Strong customer service skills and an ability to deal with difficult people
Ability to maintain a positive, outgoing attitude with genuine customer service orientation
Ability to follow processes and practices with high attention to detail
Demonstrates integrity and works in accordance with Western's policies and procedures
Ability to multitask and maintain an organized work environment
Personable and courteous in working relationships with colleagues, students and the public
Ability to prioritize and organize a fluctuating work load
Ability to work independently and effectively as a member of the team to achieve department goals
Ability to work in a manner that is compliant with confidentiality requirements as applicable

Why Western?:

Consideration of applicants will include an assessment of previous performance, experience, and qualifications. Applicants should have oral communication skills in English.

Western Values Diversity:

Please Note:

We thank all applicants for their interest; however, only those chosen for an interview will be contacted.