Student Services Coordinator - Montréal, Canada - EC English Language Centres

EC English Language Centres
EC English Language Centres
Verified Company
Montréal, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description
**Are you looking to start a career in international education?

Do you have a strong customer mindset and want to meet students from around the world?

Then a career with EC English Language Centers could be for you


At EC English we offer superior English language programmes in the top English-speaking destinations around the world, together with French in Montreal.

Our facilities and outstanding teams have allowed us to evolve into a globally recognized and trusted brand.

Our vision is to maintain our growth while helping students from all over the world succeed in a global community.


Our team is at the heart of everything we do, and we are proud to have created an environment that will nurture your talent, explore your ideas and recognize your achievements.

Together, we turn challenges into new opportunities to help us achieve more. We dream big and we work hard. We want you to dream big too and realize your own ambitions with us.

Accommodation is a key factor relating to student satisfaction, and a critical part of their experience at EC.

The Student Services Coordinator - Accommodation at EC Montreal is responsible for the planning, sourcing and recruitment of student homestays for the Centre.

They are responsible for the smooth day to day operation of the function, ensuring students are provided with high quality, safe and secure accommodation, while maximizing occupancy and delivering excellent customer service at all times.


Key Responsibilities:


  • Responsible for sourcing, planning, and recruitment of homestays in order to meet agreed NPS, financial and occupancy targets
  • Allocates "BEST FIT" homestay families for the student and ensures that all information is sent in agreed timeframes to admissions and the student's agent
  • Responds to students' queries/complaints regarding homestays and acts as liaison between student and accommodation providers. Consistently reviews student feedback to ensure it is in line with targets set and ensures that the agreed company complaint handling system is followed, constantly monitoring its effectiveness
  • Carries out all administrative duties to ensure the efficient running of the homestay accommodation function and maintains an up to date system of all necessary records, including but not limited to the creation and upkeep of accommodation profiles, and promotional materials content, together with the monitoring and checking of related invoices and host family remittances.
  • Keeps abreast of all industry news and what competitor schools are offering and ensures that a system of continuous improvement is embedded within the service
  • Liaises with key supply partners working with them to consistently improve the product and student experience
  • Ensures all Orange Carpet standards relevant to the students' homestay accommodation experience are implemented
  • Proposes develops and implements new initiatives which enhance EC's homestay accommodation product and service delivery
  • Ensures the company's safeguarding policy is implemented and adhered to, while promoting a safe environment for our students
  • Responds to emergency phone issues related to homestay accommodation

Education Required:


  • Postsecondary level of education
  • Fluent in written and spoken English and French

Education Desired:


  • Diploma in Hospitality Management or equivalent
  • Experience in a similar role dealing with a multicultural customer base
  • Previous experience working in the hospitality/EFL industry

Experience Required:


  • Previous experience working in customer facing industry, ideally with multicultural aspect.

Experience Desired:


  • Knowledge of the EFL industry

Job Specific Competencies:


  • Processing Information
  • Solving Issues
  • Being Customer Focused
  • Connecting
  • Being Resilient
  • Want to learn more about us? watch the video of our _EC Story_ and check out or _EC Careers Page_
  • Have a look around some of our schools and check out how we market ourselves to our students on our _YouTube_ channel._
  • Interested? Follow us on _Instagram_, _Facebook_, _LinkedIn_ and _Twitter_
More jobs from EC English Language Centres
See all jobs of EC English Language Centres