Receptionist - Argenteuil, Canada - Hotel Lac Carling

Hotel Lac Carling
Hotel Lac Carling
Verified Company
Argenteuil, Canada

3 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description
Provide courteous and efficient telephone services, including taking accurate messages

  • Know information about the hotel and surrounding area
  • Respond to guest inquiries regarding rates, special packages and general information accurately and in a timely manner
  • Responsible for guest checkin and checkout
  • Create reservations by telephone, central/global reservations, correspondence and in person
  • Responsible for cash float
  • Present expense statements to departing customers and receive payment
  • Perform general office duties
  • Ensure interdepartmental communication and cooperation in the interest of greater customer satisfaction
  • Work shifts according to company levels
  • All front desk agents will be trained and expected to work in other front desk areas as required.
  • Ensure a clean and safe working environment and actively participate in health and safety initiatives
  • Adhere to all hotel environmental policies and initiatives
  • Perform any other duties as assigned

Qualifications:


  • Previous front desk/customer service experience an asset
  • IQWARE and MS Office experience preferred
  • Knowledge of a second language is an asset
  • Must be selfmotivated and wellorganized
  • Excellent communication skills, both written and oral, are a must
  • Professional appearance and manner
  • Demonstrates initiative and ability to work with mínimal supervision
  • Ability to maintain high service levels under pressure
  • Ability to stand and walk constantly throughout shift

Your team and work environment:

High-end luxury hotel/resort


Additional information

Visa requirements:
Applicants must be legally entitled to work in Canada.


Our commitment to diversity and inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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